Operation Supervisor (Freight/Shipping/Logistics/Hai Phong)
Mô tả công việc
- Working location: Hai Phong
- Customer & Account Coordination
- Act as the key operational contact between SF and client, maintaining close communication with client's relevant teams.
- Understand VinFast's logistics requirements, shipment plans and operational priorities.
- Coordinate and align client's orders across SF entities in Vietnam, China, Indonesia and India.
- Consolidate and monitor shipment information to ensure all parties are aligned with customer requirements and schedules.
- Proactively identify operational issues and coordinate with relevant teams to provide timely solutions.
- Shipment & Operation Management
- Oversee and monitor the end-to-end shipment process, covering both Air Freight and Sea Freight.
- Coordinate with CS, Operation and other relevant teams in different countries to ensure shipments are handled smoothly and delivered according to agreed schedules.
- Follow up on shipment status, exceptions, delays and operational issues, and ensure timely escalation and resolution.
- Ensure accurate and timely communication of shipment information between VinFast and SF entities.
- Monitor operational performance and identify opportunities to improve service quality, efficiency and customer satisfaction.
- Cross-functional & Cross-country Coordination
- Work closely with SF Vietnam, SF China, SF Indonesia, SF India and other relevant SF entities to ensure seamless cross-border operations.
- Coordinate with Customer Service, Operations, Sales, Warehouse, Customs and other internal functions when required.
- Establish effective communication and escalation mechanisms among different teams and entities.
- Support the implementation of operational processes and service improvements for the VinFast account.
- Reporting & Performance Management
- Prepare regular operational updates, shipment reports and issue summaries for management.
- Monitor key operational KPIs, service performance and customer requirements.
- Escalate critical operational issues and provide recommendations to management.
Yêu cầu ứng viên
- REQUIREMENTS
- Education & Experience
- Bachelor's degree or above in Logistics, Supply Chain Management, International Business, Transportation or related fields.
- At least 7–8 years of relevant experience in the Freight Forwarding / Logistics industry .
- Strong experience in both Air Freight and Sea Freight operations is required.
- Proven experience in managing key accounts or large-scale customers is highly preferred.
- Experience working with automotive customers / automotive supply chains is a strong advantage.
- Experience in multinational logistics organizations and cross-border operations is preferred.
- Skills
- Strong customer-facing and stakeholder management skills.
- Excellent coordination and problem-solving abilities.
- Strong understanding of international freight forwarding processes and shipment operations.
- Ability to coordinate multiple stakeholders across different countries and time zones.
- Strong ownership, sense of urgency and ability to work under pressure.
- Good analytical and reporting skills.
- Strong communication and negotiation skills.
- Language
- English: Good working proficiency is required, especially for communication with overseas SF entities and international stakeholders.
Thông tin tham khảo
- Thị trường tại Hải Phòng
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- Nguồn tin
- Nguồn: CareerViet · đăng 10/09/2026