Operation Officer

YAHO! is an online platform that utilizes personality-based matching to assist parents with finding the ideal Playtutor for their children at home. YAHO! recognizes the importance of play in children's holistic development, and it aspires to provide meaningful and focused-play instruction to children. YAHO! will “take away the anxiety' from parents in the midst of a stressful workday, and YAHO! will assist your children in having fun while studying with our Playtutor, who has the appropriate knowledge and a strong sense of reliability. Parents may choose the time, place, and activities when booking at YAHO! Even if parents want a tutor in an urgent situation, YAHO can also meet their requirements.

• Starting Salary: 8 MIL/MONTH, negotiable according to capacity.

• Probation: 2 months (85% of official salary)

• Time: Monday-Friday, from 9am to 6pm (12:00-13:30 Lunch break)

BENEFITS

• 13th Month Salary

• Enjoy employee special discounts 

• Participate in a dynamic and youthful educational cultural environment; combining the two fields of technology and child care focusing on playing and learning, contributing value to society.

JOB DESCRIPTION

An ideal candidate conducts activities as below but not limited to.

1. PLAYTUTOR Onboarding/Screening/Evaluating

• Check all tutor applications (CV/Documents/English Speaking Fluency Level)
• Schedule interviews (online/offline)
• Schedule orientations (offline)
• Support/encourage/guide every potential PLAYTUTOR each step of the procedure

2.  Customer Care Service

• PLAYTUTOR (Yes, we are a two-way service! pay attention to concerns and feedback of PLAYTUTOR and provide guidelines and tips when necessary)

• 3. PLAYTUTOR Recommendations

• Analyzing child information
• Checking across PLAYTUTOR profile and schedule
• Making recommendation to manager and reflect confirmed session on Calendar

4. PLAYTUTOR Management

• Check activity plans
• Check Departure and Arrival message
• Check YAHO Notes
• Keep updated with the schedule and sessions for each PLAYTUTOR and ensure high quality care sessions by checking all plans/departure & arrival time/YAHO notes/feedback.
• Help PLAYTUTOR research activities suitable for each kid
• Help PLAYTUTOR prepare learning material

• Daily report to manager

• All administrative duties for office

• Assist in creating campaigns to achieve goals 

• Help in creating customer service manual for frequently asked questions

• Actively participate in planning and brainstorming sessions

• Perform duties that may be assigned by the Head of operations

REQUIREMENTS

• BA/BS degree or equivalent work experience (Business, marketing or communications degree is preferred)

• Be timely in responding

• Excellent communicator and creative thinker, with an ability to use data to inform all decisions.

• Very strong grasp of the English language (Speaking & Writing)

• Must be detail-oriented and highly organized /multi-tasking and problem-solving skills

• Must be proficient in MS Office (Excel, PowerPoint, Word)

• Understanding of multiple social media platforms (Facebook, YouTube, Zalo etc) and user behavior characteristics in each platform.

• Excellent writing skills and sensitive to words (Both in English & Vietnamese)

• START-UP SPIRIT

PLUS

• Experience in Early Childhood Education or Primary Education 

• Professional expertise and experience in Human Resources or Group Management

WORK LOCATION

25th Floor, Keangnam Hanoi Landmark Tower, Pham Hung, Nam Tu Liem, Hanoi, Vietnam

APPLY

Send CV via *****@yaho.life

Hotline: 0909 970 ***

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