Night Manager - Intercontinental Phu Quoc Long Beach Resort

Posted Jul 9, 2018

Night Manager - Intercontinental Phu Quoc Long Beach Resort

Job Number ICPQ0112

Hotel Brand: InterContinental

South East Asia » Vietnam » Phu Quoc »

Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking

Meet and Greet VIPs

Handle all Complaints

Ensure working of all Front Office Policies and Procedures

Ensure effective shift hand-over

Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures

Efficient check in and check out process

Review and monitor early morning wake up procedures

Post room charges

Maintain correct guest registration cards

Maintain special programs (eg frequent flyer; priority club)

Effective management of incoming and outgoing calls

Maintain current Hotel information

Provide information on memberships

Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book

Complete knowledge of all room types, hotel matrix, and facilities

Review arrival lists and anticipate needs

Operate communication equipment

Access and use rooms computer programs

Conduct Credit card checks

Ensure staff adhere to Standards and Procedures for cash handling

Qualifications

Required Skills –

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Good writing skills

Proficient in the use of Microsoft Office and Front Office System

Problem solving, training and organizational abilities

Qualifications –

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience –

2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.