Nhân Viên Tư Vấn - Education Consultant

• Công ty Language Link Việt Nam
• 34T Hoàng Đạo Thúy, Quận Cầu Giấy, Hà Nội, Việt Nam
• Lương: 6,500,000 VNĐ - 8,000,000VNĐ

Mô tả chi tiết công việc

* OBJECTIVE OF THE POSITION
- To increase the number of students and the company’s image through professional selling and admissions processes. To assist OM and DOM in managing CSO team.
* BASIC FUNCTIONS & RESPONSIBILITIES
- Be responsible for driving sales for LLV’s products
- Create and maintain a stable and good relationship with prospects and customers.
- Update customer database, track their status daily and report
- Collaborate with other departments and provide inputs to improves services delivered to customers as well as efficiency of daily operation tasks;
- Counseling/ consulting/ selling English courses;
- Update & exploit database system for sale, customers’ needs analysis or other purpose upon required;
- Coordinate with MKT to organize public events (English Club, orientation, workshop);
- Marketing ideas (with Marketing Dept. and others related Dept.);
- New courses ideas and inputs, products features, after-sales services;
- Deal with customers’ complains, inquiries, and questions.
- Other tasks required by Line Manager.
* PRINCIPLE DUTIES & RESPONSIBILITIES
- Public Sales
- Answer all queries/supply information for external and internal telephone;
- Consult students (Adult/YL), conduct effective selling LL’s products through telephone or face to face interaction to customers;
- Be responsible for Admissions (Admissions Procedures/processes: Placement test, student registration/records, class situation, class register, student feedback, student database and reporting, etc.);
- Customer Service
- Maintain high quality of customer service towards Adult & Young-Learner students;
- Be in charge of dealing with relevant customer complaints, queries and requests for information from the start to the end of the process;
- Contact clients to update new courses and other programs related to Language Link Viet Nam;
- Coordinate with Academic staff/Material officer for teaching resources and other academic stuffs (class registers, report, certificate…);
- Follow up on after sales service e.g. birthday cards, parents meeting (for YL), homework book, complaints and feedbacks, etc.
* EXPECTED OUTPUTS OF THE JOB
- Meet agreed targets
- Achieve sales effectiveness
- Achieve high level of clients’ satisfaction.
- Job proficiency of new CSOs.
* WORKING TIME
- 40 hours shift work a week - 3 days shift from 8.00-5.00 & 2 nights shift from 1.30-9.30 pm

Kinh nghiệm/Kỹ năng chi tiết

- Appropriate University degree (Bachelor degree in BA, Economy, English is preferable)
- Good English (presenting, writing, listening, reading)
- 1 year experience in similar job
- Experience in education, customer service, hospitality fields
- Work well under pressure and handle stress

Mô tả

• Ngành nghề việc làm:
• Cấp bậc: Nhân viên
• Nơi làm việc:
• Trình độ học vấn: Cử nhân
• Mức kinh nghiệm: 1-2 năm kinh nghiệm
• Loại công việc: Toàn thời gian cố định
• Giới tính: Nam/Nữ

Thông tin liên hệ

• Cách liên hệ: Nộp trực tuyến, Gửi kèm File, Trực tiếp
• Mô tả:

  - Please send your application by online, email or direct to:

• Tên liên hệ: Ms Yến
• Địa chỉ: 34T Hoàng Đạo Thúy, Quận Cầu Giấy, Hà Nội, Việt Nam

** Nhận hồ sơ ứng viên bằng ngôn ngữ: Tiếng Anh

Ngày gởi: 11/04/2018 Ngày hết hạn: 26/05/2018

Tags

Quận Cầu Giấy Tư vấn