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NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG (CUSTOMER SERVICES) - USA EXPORT

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Thỏa thuận Hồ Chí Minh Chưa yêu cầu kinh nghiệm Đăng 16/06/2021

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Mô tả công việc

About us

ASF Global Vietnam is specializing USA-Export, ocean-freight.

Working Location: Phuong Nam Building, 157 Vo Thi Sau, Ward 6, Dist.03, HCMC.

Position Overview

To assist with Export operation and related activities in Vietnam, mainly focus on booking coordination, customer service and commination with overseas agent. Develop a clear and efficient communication channel between loading port and destination agent. Perform all duties correctly, cost-efficiently, within Company standards, and under the close supervision of the team leader.

Specific Duties and Responsibilities

  •  Receive, review and confirm export booking.
  •  Communicate with oversea agent for shipment arrangement in daily basis.
  •  Prepare Forecast, Arrange Booking and Confirm space with carrier.
  •  Calculate truck rate, marine insurance and other related export service charges accurately and accordingly to established procedures.
  •  Provide excellent and timely customer service and advice of the team leader by informing clients of the status of shipments. Referring client to higher-level authority when question/ problem are beyond scope of responsibility.
  •  Communicate with clients, team member and team leader in a clear and timely manner.
  •  Adhere domestic and international shipping regulation, FMC regulation.
  •  Adhere to all company policies, procedures and guidelines.
  •  Perform other duties as assigned.

    •  Requirements

  • A minimum 2 years experience in Forwarder Customer Service or CS support related field.
  • Good verbal communication skills and past customer service experiences are required.
  • Good written communication skills to compose routine letters and to edit correspondence and report.
  • Ability to organize, prepare and assemble documents or reports containing data from several sources.
  • Ability to use standard software for word processing, spreadsheets, etc.
  • Ability to work in the environment of ambiguity and take the lead to the next step.
  • Ability to read, write and understand English.

    • Benefits

    • Salary: negotiable
    • Social & Health Insurance, Additional Insurance Salary 13th, Bonus, Team building, Overtime compensation, others.

    Thông tin tham khảo

    Tin đăng ngày 16/06/2021 — đã hơn 180 ngày, có thể đã ngừng nhận hồ sơ. Hãy kiểm tra trên trang nguồn trước khi nộp.

    Mức lương phổ biến cho “Nhân viên chăm sóc khách hàng”
    7,1 – 9,8 triệu/tháng, trung bình 8,5 triệu (433 mẫu tin, VietnamSalary). Xem chi tiết lương
    Thị trường tại Hồ Chí Minh
    9.064 tin đang mở từ 2.879 doanh nghiệp. Xem việc làm tại Hồ Chí Minh
    Nguồn tin
    Nguồn: website tuyển dụng của doanh nghiệp (www.jobstreet.vn) · đăng 16/06/2021 · cập nhật 08/07/2021

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    NHÂN VIÊN CHĂM SÓC KHÁCH HÀNG (CUSTOMER SERVICES) - USA EXPORT

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