Nhân Viên Chăm Sóc Khách Hàng (Customer Service Associate)

Position title: Nhân Viên Chăm Sóc Khách Hàng (Customer Service Associate)
Salary range: 6 - 7 million VND
Work Location: Ho Chi Minh City

Job Responsibilities:

• Professionally handle high volume incoming inquiries from customers (calls, emails, chat)
• Clarifying the customer's complaints, resolve customer issues or follow escalation process.
• Willing to learn new things and adapt to new environment quickly
• Take high responsibility in serving customers by wow Customer Service
• Get new initiatives to improve processes, daily task
• Maintain a balance between company policy and customer benefit in decision making.
• Available to work in night shift

Job Requirements:

• Holds a Bachelor’s degree in any field
• At least 1 year of working experience
• Really love customer service job and company commitment
• Good teamwork
• Analytical with effective negotiation and problem-solving skills
• Strong English skills is an advantage

Benefit:

• Salary: negotiable, competitively depending on skills and experience
• Meal allowance, snacks and drink, regular trainings, annual company retreat, bonus on public holiday and special occasion.

Note:

• Please send your CV in the following format:
• [Position Applied]_Full Name e.g Business Development Associate_Nguyen Van A

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