Network & Systems Engineer

Position Description

Our Ho Chi Minh City office has a position available for a Network & Systems Engineer with good communication skills, vision of Information Technology and experienced in supporting, designing and implementing projects for enterprise environments.

We’d like to select people with an enthusiastic interest in IT, a strong willingness to learn and the desire to provide great customer services. Furthermore, they must have good English skills (Speaking, listening, reading and writing), be logical thinkers and good at problem solving.

If you think you’ve got those attributes and you’re looking to break into the IT industry then we would be very keen to hear from you.

Key Responsibilities

• Provide escalated support (servers, business applications and networking issues), internally, onsite and remotely;
• Provide presales support for Account Managers and present solutions and delivery a successful outcome on project opportunities;
• Deliver high quality solutions to clients in response to varying business requirements;
• Identify potential IT opportunities and relating back to internal team(s);
• Project design and implementation;
• Diagnose, resolve, escalate, follow-up and complete client IT issues. Liaise with Services Australia when required;
• Assist AVTech Australia and AVTech China with local projects;
• Communicate with third parties (e.g. Internet Service Providers and Hardware/Software Vendors);
• Understand and comply internal service desk systems, policies, procedures and work instructions to ensure continuous improvement in professional services.

The ideal candidate MUST HAVE the following skills and attributes:

• Skills & Experience
• Minimum of 2 years’ experience in IT support and/or project delivery for enterprise environments with multiple sites;
• Excellent communication skills in both Vietnamese and English (speaking, listening, reading and writing);
• Broad understanding of AVTech’s vision, business strategies, information technology applications, associated tools and methodologies to support project objectives;
• High degree of creativity and judgment to identify and solve complex problems;
• Good presentation skills and ability to provide presales and post sales services and support;
• Good written and project documentation skills;
• Efficient time management skills;

• Ideal Technical Experience:
• Knowledge of routing, Wifi, Firewall and switching (Cisco, HP), VoIP is an advantage.
• Knowledge of networking cabling projects is an advantage;
• Microsoft Windows Server 2012/2016/2019 Operating Systems;
• Microsoft Exchange, Exchange online, Office 365, Gsuite;
• Microsoft SQL 2000/2005/2008 administration;
• Linux server administration is an advantage;
• Security and Antivirus : McAfee, Symantec, Sophos is an advantage;
• Backup and Disaster Recovery: Microsoft Clustering, Computer Associates, Symantec, Veeam;
• Virtualization (VMware, Hyper-V);
• Storage - NAS and SAN (HP, Netapp, EMC, etc.).
• Cloud Computing Services: Microsoft Azure, AWS, Google cloud platform

• Qualifications
• Candidates with a Bachelor degree in Computer Science or a related discipline;
• At least one major industry certifications in Enterprise Systems (e.g. Cisco, Microsoft, McAfee, Symantec, Computer Associates, Netapp, VMware, Citrix, etc.).

• Personality Attributes
• Professionally presented;
• Self-motivated and willing to work outside the normal business working hours to meet business and client expectations;
• A positive, results oriented and customer focused attitude;
• A desire to take responsibility and ownership to see actions/issues through to completion;
• The ability to adapt to a changing environment that requires proactive and innovative solutions;
• Willing to travel locally, domestically and internationally;
• A flexible attitude.

Benefits of working at AVTech

AVTech’s strategy is simple: Provide the best quality solutions and the best customer service in the market.  As a result we are looking for only the very best people to join our team.

When joining AVTech you will be joining a progressive and growing company that looks after its staff. AVTech provide an attractive remuneration package including:

• Competitive salary (reviewed annually);
• Bonuses;
• Provision of a company laptop;
• Other work related expenses (subject to approval);
• Training.

Other benefits of working with AVTech include:

• Working with an Australian company that maintains the highest of quality standards and operational best practices;
• Working alongside other high calibre people;
• Excellent career paths vertically in professional services team leadership/management and horizontally in project consulting and management;
• Exposure to Tier 1 products (e.g. Microsoft, HP, IBM, Cisco, Citrix, VMware, Symantec, Computer Associates, McAfee, etc.);
• The opportunity to travel locally, domestically and internationally;

• The opportunity to work with a variety of customers in different industries.

If you are interested in taking on the role of Network & Systems Engineer for Advance Vision Technology please send a letter of application along with your resume / CV to ********@avtech.com.au.