Merchandiser

1. Product development & quotation

• Receive product development and quotation requests from customers as assigned by the Department Manager.
• Review drawings, Pdocs, specifications, and related documents; prepare product development plans (Gantt charts).
• Prepare product and material information; coordinate consumption calculations, sample sewing, and TSS preparation.
• Monitor and update product development records from initial request through customer approval.
• Coordinate with the Supplier Management Department to prepare materials for sampling and quotation; manage and maintain material and product samples.
• Calculate and review product costs based on consumption rates and material prices.
• Organize sample evaluation and assessment prior to submission to customers; update and maintain evaluation records.
• Coordinate order execution, monitor progress, and resolve arising issues to ensure commitments to customers are met.

2. Order follow-up & customer service

• Monitor product development, production, and delivery progress; promptly update management and customers on order status.
• Act as the main point of contact for order-related communication and information, coordinating the resolution of arising issues.
• Monitor production schedules and delivery timelines; coordinate with the Accounting Department to follow up on customer payments.
• Receive and consolidate customer requests, concerns, and feedback; report to management for coordinated resolution.
• Conduct annual customer satisfaction surveys.
• 3. New customer acquisition & business development
• Coordinate with the Department Manager / Sales Director to identify and approach new and potential customers in accordance with business plans.
• Prepare and submit quotations to prospective customers.
• Collect, consolidate, and maintain information on new and potential customers in accordance with company regulations.
• 4. Customer information management & reporting
• Update, manage, and maintain records of assigned customers in accordance with company forms and procedures.
• Prepare reports on customer accounts, product development activities, and order progress as required.
• Provide customer information to relevant individuals and departments in accordance with company regulations.
• Prepare work plans and periodic reports for the Sales Director.
• Perform other duties as assigned by the direct supervisor.

• 1. College diploma or Bachelor's degree in Business Administration, Economics, International Trade, or a related field; at least 1 year of experience in a similar position (preferably in the garment industry, particularly soft toy manufacturing) . 2. Knowledge of customer service and sales. 3.
• Good command of English, with confidence in both verbal communication and written correspondence.
• 4. Proficient in office software and equipment; ability to build, maintain, and develop business relationships. 5. Strong communication and negotiation skills; able to work independently and collaboratively under pressure.
• Detail-oriented, tactful, and honest.