Merchandiser

Job Summary

• We are seeking a proactive and detail-oriented
• Merchandiser to join our Sales team.
• The successful candidate will be responsible for coordinating customer orders from order confirmation through production and shipment, ensuring smooth communication between customers and internal departments.
• This role plays a critical part in maintaining customer satisfaction, delivery performance, and successful project execution.
• Key Responsibilities
• Order & Customer Management
• Receive and process customer purchase orders (POs).
• Review customer requirements, forecasts, and order changes.
• Coordinate order confirmation and fulfillment with internal teams.
• Monitor order status and ensure on-time delivery commitments.
• Serve as the main contact point between customers and internal departments.
• Project & Product Development Coordination
• Follow up on new projects and new product introduction (NPI) activities.
• Coordinate cross-functional teams to ensure project milestones are achieved.
• Manage customer specifications, packaging requirements, and related documentation.
• Packaging & Sample Management
• Coordinate packaging artwork, labels, cartons, and customer approvals.
• Manage product sample requests, testing, approval processes, and shipments.
• Maintain accurate records of samples and customer requirements.
• Production, Logistics & Export Coordination
• Coordinate production schedules and delivery plans with planning teams.
• Work closely with Purchasing, Production, QA, Warehouse, and Logistics to resolve issues affecting delivery.
• Arrange shipment bookings and track cargo loading schedules.
• Support export customs clearance, shipping documentation, and Certificate of Origin (C/O) applications.
• Coordinate with freight forwarders and customs brokers to ensure smooth export operations.
• Documentation & System Management
• Maintain accurate order information in ERP systems.
• Ensure all customer-related documents are updated and properly archived.
• Prepare reports related to orders, deliveries, and customer payment records.
• Continuous Improvement
• Analyze order execution issues and recommend process improvements.
• Support initiatives to improve customer satisfaction and operational efficiency.

• Education
• Bachelor's Degree in Business Administration, International Business, Supply Chain, Logistics, Marketing, English, or related fields.
• Experience
• Minimum 3-5 years of experience in Merchandising, Sales Coordination, Customer Service, Supply Chain, Logistics, or Project Coordination within a manufacturing environment.
• Experience in export/import operations is preferred.
• Language Skills
• Good command of English (written and spoken).
• Chinese language capability is a strong advantage.
• Competencies
• Excellent communication and customer relationship management skills.
• Strong coordination, planning, and organizational abilities.
• Ability to manage multiple projects simultaneously.
• Good analytical and problem-solving skills.
• Proficient in Microsoft Office and ERP systems.
• Knowledge of manufacturing processes, export procedures, and logistics operations.
• Personal Attributes
• Customer-focused and results-driven.
• High sense of responsibility and ownership.
• Strong teamwork and cross-functional collaboration skills.
• Proactive, adaptable, and committed to continuous improvement.