Member Business Practices and Compliance

RESPONSIBILITIES/DUTIES

Case files

• Keep abreast of the trend of business practices, trend of Members and/or any uprising issues.

• Research, investigate, communicate with Member, collect & analysis the provided information from Members, complete issue resolution by recommendations. 

• Do review the Lifetime Volume to make sure that the qualifications are valid and not a result of volume manipulation. Assess whether a qualification should be approved or denied.

• Strive to complete MPC files within target timeline.

• To handle the complaints/inquiries regarding to non-compliance practices from Member & related internal departments.

• Monitoring Member’s business activities on Social Media to ensure the correction & coaching will be taken promptly.

• Member Communication & Education

• Participate in implementing different Member communication projects (including project scope, schedule & quality) to ensure Rule communications & education programs are effectively delivered to Members and adapt with business practice development.

• Deliver wide variety trainings to all level of Members in both virtual & offline events, including company’s events and other upon requested or ad-hoc occasions.

• Drive company values and philosophy through all trainings and Member development activities with effective communications.

• Coaching Member’s wrongful business practices though handling case file

Nutrition Club

• Carry out Nutrition Club Ambassador program. To monitor the accuracy and provide feedback on the Nutrition Club Visit program

• In charge NC registration to make sure following the Nutrition Club guidelines & Directions 

• Participate in the other initiatives related to Nutrition Club practices to raise awareness of Members in understanding and complying with the company’s guidelines.

Event Compliance 

• Travel as the need arises to attend Company/Member conferences dealing with delicate and volatile issues and participate as a trainer/spokesperson and otherwise on Member Business Practices and Compliance worldwide seminars.

• Ensure that all Distributors’ presentation and testimonials comply with all company’s internal regulations/SOPs applied to various events; at utmost transparent and non-bias manner.

Internal training

• Training on job & Applying mentoring, supporting, guidance program to ensure the newcomer can catch up the process and procedures how to handle effectively and proficiently required tasks of MPC through materials & online training. 

Others

• Address the ad hoc tasks when necessary as requested by MPC Supervisor or Head Department.

• Report to MPC Supervisor, escalated issues and ensure consistent application of our rules in Vietnam

REQUIREMENT 

• University graduate. 

• Preferably with at least 2 years working experience

• Dynamic and proactive to learn

• Strongly customer-oriented and owns excellent customer service experience; experience in MLM Company would be a plus.

• Fluent English capabilities especially in reading and writing. Good verbal & written communication skills in Vietnamese.

• Good administrative skills with hands-on computer skills, able to use Windows, MS office package software.

• Able to organize workload for effective implementation.

• Ability to solve problems and challenges and carry out responsibilities under minimal supervision.

• Excellent organizational, interpersonal and communication skills. Must be self-motivated and highly attentive to details and follow-up.

• Ability to work under deadline pressure, while maintaining a positive, professional attitude in a very fast-paced environment.