Marketplace Manager

About Us

• We are a US-based e-commerce company selling premium home theater seating and automotive furniture across our own websites and the major marketplaces.
• Our Amazon and marketplace business generates several million dollars a year and is a core growth priority.
• We run a fast-moving team in Ho Chi Minh City, and we are building it out to cover every part of online retail for our US brands.
• The Role
• This is a Marketplace Manager role, led by Amazon.
• You will start by owning our Amazon store end to end: the health of every listing, the organic rank of our top SKUs, and the conversion rate of every product page.
• Then you will build and lead the team that grows our other marketplaces.
• This is a performance role, not a maintenance role. We measure you on rank, conversion and revenue, and you will have the data and the authority to move all three.
• Phase 1: Hands-on Amazon owner
• You do the work yourself. You learn our catalog, fix what is broken, build a testing program, and grow rank and conversion on our top SKUs.
• Phase 2: Build and lead the marketplace team
• You hire, train and manage a team to expand onto Wayfair, Walmart, eBay and other channels. You stay responsible for the results of every marketplace.
• Planned team structure
• High-priority marketplaces and channels: one dedicated person each
• Lower-priority marketplaces: one person covering 1–2 marketplaces at first
• What You Will Own
• Amazon
• Full management of a multi-million-dollar Amazon store: catalog, listings, store operations and day-to-day account health
• Organic rank strategy across our top revenue SKUs: keyword research, indexing, and defending leading positions
• Product page conversion: continuous improvement of titles, bullet points, A+ content, imagery and pricing presentation
• A structured A/B testing program on titles, bullets, images and content, with logged results and data-driven decisions
• Listing compliance and catalog hygiene across thousands of ASINs
• Daily monitoring of top SKUs, with same-day exception reporting
• Coordination with our paid ads, data, design and customer service teams
• Marketplace expansion
• A plan for which marketplaces to launch or grow next (for example Wayfair, Walmart and eBay), based on revenue potential and effort
• Launching and scaling each new marketplace using the playbooks proven on Amazon
• Consistent, accurate product data across every channel
• Team building
• Hiring, onboarding and training marketplace specialists
• Writing the playbooks, checklists and processes your team will follow
• Setting goals for each team member and reviewing their results
• How We Work
• Data first
• Every decision should start with data. You will turn sales, traffic, rank and conversion data into clear tests, learn from the results, and keep improving. When a test fails, we want to know why and what you will try next.
• AI as part of daily work
• We expect you and your team to use AI every day: to build workflows, analyze data, write and test listing content, and make bulk edits across large catalogs.
• We don't rely on AI blindly.
• We use it to work faster and produce more, and we keep the expertise to check its output and catch its mistakes.
• You will set that standard for your team.
• Bonus
• Experience managing Wayfair alongside Amazon
• Experience with Walmart, eBay, Overstock or other marketplaces
• Experience hiring and managing a marketplace team
• Experience in furniture, home goods or a comparable considered-purchase category
• Experience building AI workflows or automations, for example for reporting or bulk listing updates
• What We Offer
• Ownership of a multi-million-dollar marketplace business, and a clear path to leading a team
• The data, tools and authority to make real decisions
• A collaborative international team across Vietnam and the US
• Room to grow as our Vietnam office expands
• Competitive compensation

• Proven, hands-on experience managing a multi-million-dollar Amazon store, with specific numbers you can speak to
• Deep understanding of Amazon organic rank and how to build and defend it
• A real track record of improving product page conversion rate, not just uploading listings
• Direct experience running A/B tests on titles, bullets and content, and reading the results correctly
• A strong data mindset: comfortable with spreadsheets, Amazon reports and dashboards, and turning numbers into decisions
• Daily, practical use of AI tools for analysis, content and bulk work, plus the judgment to check their output
• Fluency in Amazon Seller Central, listing optimization, and standard tools (Helium 10 or equivalent)
• Experience training or leading others, and the drive to build and manage a team
• Strong written and spoken English