Lead Technical Writer

Get to know our Team:

We are looking for technical writers that love to communicate complex information clearly, concisely, and accurately. Do you make complex technical concepts easy to understand? We want to talk to you. Grab's Technical Publications team is part of our engineering scale family. We work across multiple service teams, delivering top-notch documentation and knowledge management systems.

Get to know the Role:

• Work closely with engineers to create clear-and-concise technical documentation for internal and external engineering platforms.

• Copyedit, clarify, and proofread documentation written by others.

• Lead and actively participate in documentation planning with engineering teams and product management.

• Help drive and review the overall Technical Publications team’s strategy and tactics, helping improve Grab’s documentation culture.

• Identify user pain points and business needs to assess documentation requirements. 

• Define standards and style guidelines that help engineers become better communicators.

• Create sample code and training resources that will help onboard other teams.

• Design and organize documentation for new APIs, user guides, and services, with search optimization in mind.

• Collaborate across multiple engineering teams and manage projects related to technical documentation.

• Validate documentation with diligent testing.

• Mentor and coach fellow technical writers.

The must haves:

• BS degree in Computer Science, Engineering, or equivalent practical experience.

• 10+ years of experience in technical writing, product documentation, or other related fields.

• 3+ years of experience in leading or building a technical documentation team.

• Expertise with development tools and delivering documentation for engineering teams.

• Solid understanding of information hierarchies and content strategy.

• Experience working directly with development teams, obtaining information through research and interviews, and testing and validating documentable features and concepts.

• Experience writing for software technologies, infrastructure, or microservices (a big plus).

• Experience with structured programming language source code such as Go (preferred) Java, C++, C#, etc.

• Experience with Swagger API specifications.

• Collaborative, creative, empathetic, and curious, with a proactive and open-minded attitude to resolving problems and delivering results.

• Demonstrated ability to write clearly and concisely.

• Demonstrated ability to learn technical concepts quickly.