Key Account Manager, GrabFood (Multiple Cities)

Get to know our Team:

• GrabFood is the fastest growing startup within Grab and is growing rapidly towards becoming the region’s #1 provider of food delivery services, conquering a trillion dollar market in the most exciting region in the world.

Get to know the role: 

• Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue.
• You will be responsible for existing relationships with merchants to drive growth for GrabFood.
• You will lead elements of business identification,partnerships, account management, and execution strategy. You will be reporting to the Account Management Lead, GrabFood Malaysia

The day-to-day activities:

• Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue

• Liaise with merchants for merchants funded promo program, merchant commission scheme, new products/features, etc

• Identify bottlenecks and potential issues related to merchant operations and the content management process, and deliver solutions to these issues

• Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses

• Analyzing data and develop initiatives to increase revenues/profitability for your portfolio and make decisions that builds strong operational performance for your accounts

• Drive growth of key accounts, measured by deliveries and GMV

• Work across functions to tailor merchant specific needs (e.g. customized reporting, marketing support, integrations)

• Deliver business improvement projects to create value for both merchants and GrabFood 

• Drive operational excellence by working with the merchants and operations teams

The must haves:

• Bachelor (or above) degree in Business/ Management or equivalent

• Minimum 3-5 years (for an account manager role) or experience in sales, business development, partnerships or equivalent role

• Experience in F&B industry is a plus

• Excellent written and spoken communication skills in both English and Bahasa Malaysia. Ability to speak in other dialects such as Mandarin is an added advantage. 

• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs

• Ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals

• Demonstrated ability to work effectively across internal and external organizations

• Have a competitive edge and thrive in a team environment

• Be very organized and communicate well

• You must be a self-starter as we'll look for you to manage your own time and priorities here

• Energetic, enthusiastic and calm even in a dynamic and fast paced environment

• A highly independent and individual with excellent team-working skills