Key Account Manager

Responsibilities:

• Build, manage and develop long-term relationships with key stakeholders (brands, marketplace

• platform) in order to achieve the business objectives by increasing the brand’s online presence.

• Lead and negotiate annual agreements with ecommerce partners.
• Develop plan, KPI and Goals to achieve for each ecommerce partner.
• Define and implement Go to Market strategy with cross functional internal teams (marketing,

operations, customer service)

• Identify new ecommerce trends and opportunities for business growth and implement action plans.
• Prepare and present product proposals to future and current ecommerce partners.
• Analyze and interpret brand’s performance and consumer behavior to identify strengths,

weaknesses and business opportunities.

• Regular communication with clients to understand their needs and explain value proposition.
• Keep accurate records pertaining to inventory and account notes.
• Ensure seamless operations of their brand portfolio, including forecasting accuracy and customer

order fulfillment.

• Act as the key point of contact for brands and other marketplace platforms, managing and

• addressing daily operations, working closely with internal cross-functional teams.

• Identify industry trends and competitive market insights.
• Act as a client advocate with a focus on improving the customer and brand experience.
• Lead and develop digital media strategy plan with internal marketing teams to achieve aligned KPI

and goals for each eCommerce partner.

• Build relationships with clients based on trust and respect.

• Requirements:

• Bachelor’s degree in business, communications, or related field.
• At least 2 years of experience in brand and/or account management.
• Experiences in digital marketing/performance marketing is a plus.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends