Key Account Management Associate - Fulfillment Services (HN/HCM) - Shopee

1. New Shopee Seller Acquisition

• Proactively identify and engage potential sellers to introduce Shopee Fulfillment Services (FBS);
• Communicate the value proposition, key benefits, and operating process of FBS in a clear, persuasive, and consultative way;
• Handle seller questions and concerns to support successful sign-ups and conversion;
• Collaborate with internal teams to ensure a smooth and timely onboarding process for new sellers.

2. Existing Shopee Seller Management

• Build and maintain strong relationships with existing FBS sellers;
• Support sellers in understanding product updates, policies, and fulfillment processes;
• Address seller feedback, concerns, and operational issues in a timely and effective manner;
• Work closely with internal stakeholders to ensure smooth execution and service quality;
• Support sellers in planning and achieving monthly and yearly commercial targets;
• Maintain strong product and process knowledge to provide accurate consultation and guidance.

Yêu cầu

• Fresh graduates or candidates with less than 1 year of experience in Key Account, Sales, Business Development, or related fields;
• Interest in e-commerce, logistics, or fulfillment;
• Proactive, resilient, curious, and eager to learn;
• Self-driven and result-oriented;
• Good communication and presentation skills, with the ability to lead discussions with sellers confidently;
• Strong planning, analytical, and execution skills;
• Logical thinking and strong problem-solving ability;
• Able to work with a wide range of businesses and stakeholders, both via phone and in person;
• A strong team player with a sales mindset and the ambition to consistently exceed KPIs.

Please note that only shortlisted candidates will be contacted for the next steps within three weeks.