IT Technical Support Supervisor

Company Description

Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company's applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $6.1 billion in 2016. Learn more at www.averydennison.com

Job Description

1.Supervising and leading team members to ensure service level is coped with business needs

2.Provide on-the-job training to new team members

3.Manage tasks and leverage resources within team

4.Provide support to the team to resolve difficulties encountered during daily operation

5.Work closely & proactively with PMO & System Integration , Field Service and Hotline team on Technical Support, Project Pilot & rollout and Training

6.Review the workflow for continuous improvements

7.Cost saving to lower daily operation cost

8.Travel to overseas for support and meeting is expected

Qualifications

Bachelor Degree in Business IT or IT related fields

5+ years of experience in technical Support

1+ years of experience in management position

Self-discipline, proactive and process team building skills.

Strong leading, interpersonal and communication skills with external customers and internal organization

Fluent in spoken and written English and Vietnamese is a must, Spoken in Mandrain is preferred.

Willing to travel overseas