IT Support/ End Users Support (Dong Nai)

A/ Job Description:

• Identifying, diagnosing, and resolving the level one issues in Desktop/Laptop/Mobile devices.

• Resolving issues like LAN, Wi-Fi, network access, internet, dial-ins, etc.

• Providing assistance in installation of other peripherals like printers, scanners, PABX.

• Installing and upgrading hardware and software and providing assistance while configuring hardware, software, and peripherals of the end-user devices.

• Providing one on one assistance to the end-user regarding the technical flaw, either by phone/tickets/mails or in person.

• Provide assistance and hands and feet support to servers/networks whenever in coordination with offshore systems/networks teams in India.

• Can provide focused support to VIP Personnel.

B/ Job Requirements:

• Graduate in IT/Computer Science or equivalent major.

• At least 3 years of experience in IT Support, End Users Support, O365 office products including, email, AD.

• Should be aware of how to do mobile device management.

• Should be able to keep track of assets and asset inventory.

• Should be well versed with ITIL methodologies. Experience is ServiceNow Tool is an advantage.

• Experience in Windows installation, Manual and SCCM, good knowledge about:

o Windows Certificates/services,

o PXE Boot, UEFI Boot?

o Windows update

o Experience on SharePoint

• Experience in Multifunctional Devices/ Multifunctional Printers.

• Configuring, Deploying, Maintaining, and Troubleshooting Windows Deployment service.

• Experience setup IP phone (Voice Over IP) (AVAYA, Cisco,..), and Video Conference such as Polycom.

• Experience in working on any Ticketing Tool such as Service Now.

C/ Benefits:

• Salary from 15 - 20 mil and 13th-month salary

• Annual health check

• Bao Viet health care

• Performance Bonus from 1 to 4 months’ salary (KPI).

• Other benefits as the Labor law.