IT SUPERVISOR

JOB PURPOSE

• To support the IT Section Manager in managing, operating, and continuously improving the company’s IT infrastructure, network, IT security, Microsoft 365, server, virtualization, and IT application environments.
• Ensure that IT systems are stable, secure, available, and aligned with business and production requirements.
• Ensure IT operations comply with ISO 27001, TISAX, and internal company policies and standards.
• Proactively identify risks, analyze incidents, and implement preventive measures to minimize downtime and security risks.
• Act as a senior technical resource for the IT team and a bridge between IT, business departments, production, and management.
• Support assessment, design, and implementation of infrastructure, network, security, and application projects.
• KEY RESPONSIBILITIES
• Manage servers, VMware virtualization, storage, backup and infrastructure services. - Monitor system performance, capacity and availability. - Plan infrastructure upgrades and lifecycle replacement. - Maintain infrastructure documentation and diagrams.
• Manage LAN/WAN, VLAN, DHCP, DNS, routing, switching, VPN and Ruckus Wi-Fi; troubleshoot and support network expansion.
• Manage Sophos Firewall/Endpoint; review security alerts; vulnerability management; hardening and security incident response.
• Maintain IT policies, procedures, risk assessments and evidence; support audits and corrective actions.
• Manage users, groups, licenses, Exchange Online, Teams, SharePoint/OneDrive and security controls.
• Administer Windows Server, AD, GPO, services, patching, logs and troubleshooting.
• Manage backup jobs, restore testing, DR procedures and recovery capability.
• Handle major/recurring incidents; perform RCA; drive corrective/preventive actions and trend analysis.
• Design/implement infrastructure, network and security projects; manage technical requirements, vendors, risks and schedule.
• Manage IT asset lifecycle; evaluate vendors, solutions, SLAs and service quality.
• Support technical issues related to SAP B1, MES, WMS, databases, APIs and integrations.
• Assess impact/risk; prepare implementation and rollback plans; coordinate testing and verification.
• Prepare RCA, incident/project/management reports; maintain network diagrams, architecture and technical documentation.
• Identify and implement improvements in reliability, security, efficiency and automation.
• Mentor IT Engineers and report IT status, risks, incidents and projects to the IT Section Manager.

• Bachelor’s degree or equivalent in IT, Computer Science, Information Systems, Network Engineering, Cybersecurity or related field. 5–8 years of IT experience; preferably as Senior IT Engineer, IT Supervisor or IT Infrastructure Engineer..
• Hands-on experience with VMware vSphere/ESXi/vCenter, Windows Server, AD, networking and enterprise Wi-Fi
• Experience with Sophos Firewall/Endpoint, Microsoft 365 and Ruckus/SmartZone.
• Practical ISO 27001 or TISAX experience; understanding of risk assessment, controls, audit evidence and corrective actions.
• Strong RCA, problem-solving, reporting, project coordination and vendor management skills.
• Knowledge of SAP Business One, MES, WMS, SQL Server, APIs and software development is an advantage.
• Ability to communicate in English in technical and management environments.
• Strong ownership and continuous-improvement mindset; able to work in a 24/7 manufacturing environment.
• IT Supervisor shall be capable of independently leading IT operations within delegated authority and acting as the technical deputy of the IT Section Manager when delegated. * WHAT WE OFFER:
• Health care insurance (after probation)
• Long year services award
• Public holidays and company day bonus
• Year end   bonus
• Team dinner
• Provided with on-the-job training, technical skills development, and company-specific industry courses. * OTHER INFORMATION:
• Off all Saturdays, leave office at 4 pm on Friday.
• Free Shuttle bus from Ho Chi Minh / Bien Hoa / Ba Ria.