IT OPERATIONS AND INFRASTRUCTURE MANAGER

• Manages day-to-day IT operations including directing internal staff and technology partners for the successful operation of:

• End user compute services
• Security Operations
• Helpdesk and Service Management processes
• Datacenter and compute platforms (i.e. server/cloud)
• Telecommunications

• Plan and manage implementation of processes and procedures, tools and techniques for monitoring and managing the performance of information systems and services.
• Maintain and enhance the efficiency of the IT infrastructure and technology assets and manage integrity of these assets.
• Facilitate and lead the implementation of Service Management (ITIL) processes including change and incident management.
• Ensure the continued availability of IT services to expected service and security levels
• Maintain and validate business continuity, disaster recovery, backup and recovery solutions and plans.
• Ensure expenditure is within agreed budget.
• Monitor and maintain network and IT infrastructure, prioritize and resolve (escalating where necessary) system outages and root cause problems. 
• Manage accurate logging of data to enable monthly analysis and reporting. 
• Manage information security, sensitive and confidential data/information.
• Liaise with vendors/suppliers (to resolve projects/infrastructure problems). 
• Ensure security of data, network access and backup systems
• Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Directs technological research by studying organization goals, strategies, practices, and user projects
• Completes projects by coordinating resources and timetables with user departments and data center
• Ensure that all system and operating documentation is maintained including administration and management manuals and standard operating procedures.

Qualification

•  University graduation, major in IT

Experience

• 10+ years’ experience in infrastructure and operations, service and project management.
• Experience leading the implementation and development IT infrastructure and operations projects, and transition into ongoing operations management.
• Experienced manager of teams and technology partners.
• Experience in the successful operations and management of:
  • End user compute services
  • Security Operations
  • Helpdesk
  • Service Management processes
  • Datacentre and compute platforms (i.e. server/cloud)
  • Telecommunications and mobility services
• ITIL certification preferred
• Prefer knowledge of IT in Mining industry

Personal Behaviors

• Interpersonal and Communication skills
• Decision making
• Organizational skill
• Planning
• Problem solving
• Change management

• Insurance, Incentive bonus, Training & Development, Salary review