Mô tả công việc
- 1. IT End-User Support (70%) − Provide daily IT support to end users, including troubleshooting hardware, software, and network connectivity issues. − Install, configure, and maintain user devices (laptops, desktops, printers, mobile devices). − Set up user accounts, email, and access permissions. − Support business applications and resolve technical issues to ensure uninterrupted operations. − Manage and respond to IT helpdesk tickets, ensuring timely resolution and user satisfaction. − Provide basic training and guidance to users on IT systems and tools. 2. Network Infrastructure Support (20%) − Assist in maintaining and monitoring the company’s network infrastructure (LAN/WAN, Wi-Fi, VPN). − Support troubleshooting of network-related issues and escalate complex problems when necessary. − Help maintain network documentation, configurations, and asset inventory. − Ensure compliance with IT security policies and basic network security practices. 3. Customer Network Deployment (10%) − Support configuration and deployment of network systems for customers as assigned. − Assist in installation of networking equipment (routers, switches, access points). − Participate in testing and basic troubleshooting during project implementation.
Yêu cầu ứng viên
- − Bachelor’s degree in IT, Computer Science, or related field. − 2–4 years of experience in IT support/helpdesk or junior network roles. − Strong hands-on experience with Windows OS, Microsoft 365, and business applications. − Working knowledge of firewall configuration, VPN setup, and endpoint security. − Experience with network devices (Cisco, TP-Link, Ubiquiti, MikroTik) is an advantage. − Basic knowledge of VoIP, CCTV, and IT asset management. − Strong troubleshooting skills with a customer-oriented mindset.
Thông tin tham khảo
- Mức lương phổ biến cho “It Support”
- 10,3 – 15,1 triệu/tháng, trung bình 12,7 triệu (87 mẫu tin, VietnamSalary). Xem chi tiết lương
- Thị trường tại Hồ Chí Minh
- 11.822 tin đang mở từ 3.762 doanh nghiệp. Xem việc làm tại Hồ Chí Minh
- Nguồn tin
- Nguồn: CareerViet · đăng 19/08/2026