IT Manager

PURPOSE OF THIS POSITION

• Spartronics Viet Nam is seeking a IT Manager is responsible for manage and support day-to-day factory IT operations, including IT infrastructure, ERP/MES/MRP support, cybersecurity controls, and practical digitalization to ensure stable systems, data integrity, and timely IT services for production and business functions.
• Coordinate with Operations/Quality/Planning and Corporate IT/vendors to resolve issues and deliver improvement initiatives.

PRIMARY RESPONSIBILITIES

• 1. IT Infrastructure & System Administration - Manage daily operations of factory IT infrastructure: LAN/WAN, VLAN, Wi‑Fi, firewall/VPN, servers, virtualization, backup, printing, end-user devices. - Monitor uptime and performance; execute preventive maintenance and incident response to minimize production impact. - Maintain IT asset lifecycle: deployment, configuration, patching, upgrade planning, license tracking, and replacement schedule. - Maintain system documentation: network diagram, IP plan, standard configurations, SOPs, and recovery procedures.
• 2. ERP/MES/MRP System Management - Provide local support for ERP/MES/MRP and related factory applications (barcode/labeling, traceability, WMS interfaces, reporting tools). - Act as primary local IT contact for issue triage, root-cause coordination, escalation, and user communications. - Coordinate enhancement requests with Corporate IT/vendors: requirement gathering, UAT support, deployment readiness, and post go‑live stabilization.
• 3. Industry 4.0 Digital Transformation - Support factory digitalization initiatives to improve visibility, productivity, quality, and equipment connectivity. - Coordinate integration between MES - ERP - Quality systems, including data collection and dashboards. - Maintain practical reports/dashboards for operations: WIP, output, OEE, yield, downtime, scrap, quality KPIs; identify and implement actionable IT/automation improvements within assigned scope.
• 4. Cybersecurity & IT Compliance - Enforce factory IT security controls including user account lifecycle (provision/deprovision), periodic access reviews, endpoint protection, patch compliance, and firewall/VPN/MFA controls (as applicable). - Ensure compliance with Corporate IT policies, backup standards, and audit requirements; coordinate security reviews, vulnerability remediation tracking, and incident escalation with Corporate IT. - Conduct periodic network security audits and risk assessments.
• 5. Cross-functional Support - Partner with Operations, Quality, Planning, Finance to optimize system-driven workflow. - Manage IT helpdesk team to provide timely support and service resolution. - Provide IT training and system knowledge to end users.
• 6. Vendor & Budget Management - Manage IT projects, vendor contracts and SLA performance. - Prepare and control annual IT budget (hardware/software/renewal). - Evaluate investment for automation, licensing, and future upgrades.
• 7. Leadership & People Development - Lead IT Engineers, System Admins, Infrastructure Support team. - Build IT capability, succession plan, performance goals & training roadmap. - Foster proactive, customer-service mindset and continuous improvement culture.

REQUIREMENTS

• 1. Education/ Trình độ học vấn: - Bachelor’s degree in Information Technology, Computer Science, Engineering or related fields.

2. Experience/

Kinh nghiệm làm việc

• 5+ years IT experience; 2–3+ years in manufacturing (EMS/PCBA/SMT is an advantage). - Experience supporting ERP/MES/MRP in factory operations; coordinating with vendors/Corporate IT.

3. Others/

Yêu cầu khác

• Technical Skills: + Network administration, server infrastructure, virtualization (VMware/Hyper-V). + Database management (SQL Server/MySQL). + Cybersecurity frameworks, backup policy, disaster recovery planning. + IoT, API integration, machine connectivity is a strong advantage. - Soft Skills: + Strong analytical & problem-solving skills. + Excellent communication & stakeholder collaboration. + Leadership presence & ability to manage multiple priorities. + English proficiency preferred for vendor interaction, and communication with Corporate IT teams in the U.S.