IT Manager

IT Infrastructure & System Management

• Manage, operate, and maintain IT systems including internal network, servers, computers, email systems, and data storage.
• Ensure system stability, minimize downtime, and establish regular backup/restore plans.
• Manage user accounts, access permissions, and maintain office IT equipment.
• Monitor system performance and propose upgrade solutions when necessary.
• Cybersecurity & Data Protection
• Establish information security processes: password management, access control, user authorization, and company data protection.
• Prevent and handle IT incidents (viruses, phishing, data loss, cyberattacks).
• Develop and maintain internal IT Security policies and guide employees to comply.
• Business Application Support
• Manage and support software systems used in the company (e.g., CRM, ERP, accounting software, ticketing systems, HRM, etc.).
• Collaborate with departments to optimize workflows through technology (automation, forms, workflows, etc.).
• Act as the main point of contact with software vendors and technology solution providers.
• IT Helpdesk & User Support
• Receive, categorize, and resolve IT support requests from employees.
• Set up an SLA / internal ticket handling standards (if needed).
• Provide basic training for employees on working tools such as email, drive, security practices, and IT procedures.
• IT Project Management & Digital Transformation
• Plan and implement IT projects: system upgrades, data migration, deployment of new tools.
• Develop an IT roadmap aligned with the company’s business growth strategy.
• Monitor project progress, budget, and quality.
• Vendor & Budget Management
• Manage vendors for IT equipment, cloud services, and licensed software.
• Build annual IT budgets and optimize operating costs.
• Negotiate contracts and periodically evaluate service quality.

• 3–5 years of relevant experience
• Fluent in English language
• Possess professional skills and good knowledge of ICT: MS 365 systems (windows server, windows client, SQL, office, etc.), Dropbox, mail server, hosting website services, open source and network equipment
• Good knowledge of setting up all systems in the ICT department
• Strong leadership and management skills
• Creative, dynamic and possessing good knowledge about products and destinations in Vietnam
• Good analytical and problem-solving skills and strong decision-making skills
• Education: University: Bachelor’s or Master’s in Computer Sciences & certifications: MCSA /MCSE, CCNA / CCNP, CEH (if any)