IT Help Desk/IT Support

• Daily follow up IT Helpdesk operation and administering and maintaining system, backup, servers and PCs.
• Troubleshoot and resolve systems and PCs related problems.
• IT user’s support operation and other back-office applications.
• Helping user install the necessary application for works
• IT general administration, administer and enhance the network infrastructure and systems, whenever possible.
• Manage and monitor database backup/recovery, capacity planning and system performance.
• IT inventory administration: manage license, software, hardware, up-to-date inventory record for all IT equipment, ...
• IT Procurement follow up buy new IT devices by YMS process, get support from Vendor, …
• Follow up and support End users base on IT Policy of YMS and ensure all users compliance of IT and network security policies
• IT Service management, undertake IT projects as assigned or approved by MGM
• Carry out other IT related jobs as and when required such as you evolve in the company, you will train other people on IT topics.
• Assist in other task assigned by MGM

Skills and Experience:

• Have experience in deploying System (VMware, HyperV, AD, DHCP, DNS, File Server, Mail system, Backup system, Camera, PBX ...)
• Responsible for day-to-day PC support, systems administration and network maintenance.
• Assist in implementation, support & user administration of the YMS systems and back office applications.
• Enforce IT and network security policies.
• Good experienced in Helpdesk support and IT operations.
• Work well under high pressure and deadline oriented
• Experience of systems, network, VLAN, routers, switch, and workstations.
• Microsoft MCSE, CCNA, VMware, Linux certification are preferred
• Degree or Diploma in Information Technology/Computer Science or equivalent
• 1 year in the same position

Personnel skills required:

• Able to work independently and work directly with foreigners
• Proactive and open minded. Service mindset
• Hands on and can do attitude
• Good communication skills in English is a plus
• Have programming skill is a plus

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