IT Application Administrator II

Job Summary

• The IT Application Admin II will be responsible for the administration, maintenance, and support of various business applications and IT Infrastructure services within Jabil Vietnam.
• This role involves application operations, vendor management, IT compliance & security, and audit support.
• You will also assist with budgeting, forecasting, and cost allocation, leveraging SQL and Power BI for reporting and insights.
• Strong communication and presentation skills are essential for collaborating with internal and external stakeholders.
• Job Responsibilities
• Application Operations & Infrastructure Support: Maintain and support enterprise applications and their integration across server and network infrastructure, ensuring performance, uptime, and SLA adherence.
• Incident & Problem Management: Troubleshoot application, database, and network-related issues; perform root-cause analysis; implement preventive measures and documentation.
• Coordinate deployments, patches, and configuration changes following change-control processes.
• Vendor Management: Manage end-to-end vendor interactions—RFP/RFQ, technical evaluations, contract terms, PO creation, invoice validation, and payment tracking—ensuring cost, quality, and compliance.
• Define and maintain the IT catalogue (software, licenses, hardware, services); enforce standards, lifecycle management, and alignment with budget approvals.
• IT Compliance & Security: Implement and monitor controls for IT compliance (e.g., ISO, Factory standards), support IT security policies, handle Internal/external audit evidence, and remediate findings.
• Financial & Cost Management: Support budgeting, forecasting, and cost allocation for IT/application services; reconcile actuals versus plan; provide variance analysis and optimization recommendations.
• Data & Reporting Enablement: Build and maintain reports using SQL databases and Power BI (usage, cost, SLA, compliance dashboards); automate data pipelines and ensure data accuracy.
• Identify opportunities for application optimization and automation to improve efficiency and user experience.
• Communication & Governance: Deliver clear presentations, status updates contribute to governance and process standardization. Provide training and guidance to IT and business stakeholders on application functionalities and best practices.
• Capacity management, routine system health checks, performance monitoring, and preventative maintenance tasks to ensure application stability and availability.
• Develop and maintain comprehensive documentation for IT infrastructure and application configurations, procedures, and troubleshooting guides.
• Lead IT projects related to IT infrastructure and application implementation, integration.

• Bachelor’s degree in Information Technology, Computer Science, or related field; Proven experience in application administration supporting enterprise-level applications (e.g., ERP, MES, PLM).
• Database & Reporting: Proficiency in SQL (queries, views) and Power BI (data modeling, DAX, dashboard design, governance).
• ITSM Practices: Experience with ITIL processes—incident, problem, change, and configuration management; familiarity with ticketing tools (e.g., ServiceNow, Jira).
• Security & Compliance: Working knowledge of IT security fundamentals (access control, patching, vulnerability management) and compliance frameworks (e.g., ISO 27001) with audit support experience.
• Vendor & Procurement: Demonstrated capability in vendor management, contracts review, PO/Invoice/Payment processing, and service-level governance with a pragmatic, cost-conscious approach.
• Financial Acumen: Experience supporting budgeting, forecasting, cost allocation, and variance analysis for IT services or applications; comfort with finance interfaces and GL/Cost Center structures.
• Automation & Scripting: Ability to automate routine tasks using PowerShell/Python; experience with ETL/data quality checks for reporting.
• Excellent communication, presentation, and stakeholder engagement skills; ability to translate technical topics for non-technical audiences.
• Mindset & Ownership: Detail-oriented, process-driven, and proactive; able to operate independently at escalation point, prioritize effectively in a global, multi-site environment.