ISO Supervisor

• The QA Supervisor is responsible for establishing, maintaining, and continuously improving the Quality Management System (QMS) in accordance with ISO 9001 requirements, ensuring ongoing compliance, certification readiness, and operational excellence.
• The role manages all ISO certification and audit-related activities, oversees Health, Safety & Environment (HSE) compliance within the department, coordinates equipment calibration, drives supplier printing quality improvement initiatives, and leads continuous improvement projects to enhance business performance and efficiency.
• 1. Quality Management System (QMS) Management
• Establish, implement, maintain, and continuously improve the Quality Management System (QMS) in accordance with ISO 9001 requirements.
• Standardize existing QMS documentation and ensure alignment with ISO standards.
• Develop new procedures, work instructions, forms, and related documents for new processes and update existing documents when changes occur.
• Establish and coordinate Management Review activities.
• Control and maintain internal ISO documentation and records.
• Monitor QMS implementation effectiveness and ensure compliance across departments.
• Regularly report QMS performance and project progress to the Head of the ISO Board.

2. ISO Certification and Audit Management

• Lead activities required to obtain and maintain ISO 9001 certification.
• Plan, coordinate, and conduct internal quality audits to verify QMS effectiveness.
• Organize and coordinate third-party certification, surveillance, and recertification audits.
• Liaise with certification bodies, consultants, trainers, and assessment organizations regarding ISO 9001 requirements.
• Follow up on audit findings, coordinate corrective actions, and ensure timely closure of non-conformities (NCs).
• Handle issues arising from internal and external audits.
• Coordinate communication and awareness of ISO-related requirements across departments.
• 3. Continuous Improvement and ISO Sustainability
• Promote awareness, competence, and understanding of ISO 9001 requirements through training and communication programs.
• Drive continuous improvement initiatives to enhance QMS effectiveness and efficiency.
• Lead digitalization and paper-reduction initiatives to simplify and optimize quality processes.
• Coordinate ISO recertification activities and ensure ongoing compliance with certification requirements.
• Monitor improvement actions and ensure sustainable implementation.

4. Health, Safety and Environment (HSE)

• Support departmental HSE compliance in accordance with legal, customer, and company requirements.
• Ensure Safety Data Sheets (SDS) are available and accessible in all relevant work areas.
• Ensure employees understand SDS information and participate in Hazard Identification and Risk Assessment (HIRA) activities.
• Maintain and update chemical inventories, SDS, and MRSL documentation.
• Monitor expiration and update requirements for chemical-related documentation.
• Communicate HSE requirements and monitor implementation of related activities.
• Support external assessments and audits, including customer and sustainability audits such as Crocs, Higg FEM, and other applicable standards.

5. Equipment Calibration Management

• Maintain a master list of all measurement and testing equipment within the department.
• Monitor calibration status and coordinate calibration activities before expiration dates.
• Ensure all equipment is properly calibrated, identifiable, and suitable for use.
• Monitor equipment condition and effectiveness.
• Isolate, identify, and control damaged or non-conforming equipment to prevent unintended use.

6. Supplier Printing Quality Management

• Conduct supplier quality audits focused on printing quality performance.
• Develop, implement, and monitor AQL (Acceptable Quality Level) inspection programs.
• Analyze supplier quality performance and drive corrective and preventive actions.
• Collaborate with IT and relevant stakeholders to digitize AQL recording, reporting, and tracking processes.
• Prepare and monitor AQL performance reports.
• Organize and facilitate Quality Day (Q-Day) meetings for critical supplier quality issues.
• Ensure effective implementation of PDCA (Plan-Do-Check-Act) activities to improve supplier quality performance.

7. Improvement Project Management

• Lead and coordinate departmental and site-wide improvement projects.
• Consolidate project information and monitor project progress.
• Coordinate cross-functional teams to ensure alignment and successful implementation.
• Prepare project status reports and presentations for management review.
• Drive optimization and continuous improvement initiatives across quality-related processes.
• Monitor project effectiveness through KPI tracking and performance measurement.
• Sustain improvement outcomes through regular follow-up and performance reviews.
• Support and coordinate Group projects and initiatives, including:
• AQL Improvement Projects
• Supplier Learning Program (SLP)
• ISO Digital Management
• SSBC
• OMS
• Other Group continuous improvement initiatives

Education & Experience

• Bachelor's degree in Business Administration, Quality Management, Engineering, or related field.
• Minimum 2 years of QA/QC experience in a manufacturing environment.
• Strong knowledge of ISO 9001:2015 implementation and maintenance.
• ISO 9001:2015 Internal Auditor certification preferred.
• Experience in footwear manufacturing is an advantage.
• Knowledge of quality assurance methodologies and standards.
• Knowledge, Skills & Abilities
• Good English communication skills (written and spoken).
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and Power BI.
• Strong analytical, problem-solving, and organizational skills.
• Good interpersonal, communication, and teamwork abilities.
• Ability to work under pressure and manage multiple priorities.
• Strong observation and evaluation skills.
• Cross-functional coordination and project management capability.
• Continuous improvement and data-driven mindset.