ISO Staff

• The QA Staff is responsible for establishing, maintaining, and continuously improving the Quality Management System (QMS) in accordance with ISO 9001 requirements, ensuring ongoing compliance, certification readiness, and operational excellence.
• The role manages all ISO certification and audit-related activities, oversees Health, Safety & Environment (HSE) compliance within the department, coordinates equipment calibration, drives supplier printing quality improvement initiatives, and leads continuous improvement projects to enhance business performance and efficiency.
• 1. Quality Management System (QMS) Management
• Establish, implement, maintain, and continuously improve the Quality Management System (QMS) in accordance with ISO 9001 requirements.
• Standardize existing QMS documentation and ensure alignment with ISO standards.
• Develop new procedures, work instructions, forms, and related documents for new processes and update existing documents when changes occur.
• Establish and coordinate Management Review activities.
• Control and maintain internal ISO documentation and records.
• Monitor QMS implementation effectiveness and ensure compliance across departments.
• Regularly report QMS performance and project progress to the Head of the ISO Board.

2. ISO Certification and Audit Management

• Lead activities required to obtain and maintain ISO 9001 certification.
• Plan, coordinate, and conduct internal quality audits to verify QMS effectiveness.
• Organize and coordinate third-party certification, surveillance, and recertification audits.
• Liaise with certification bodies, consultants, trainers, and assessment organizations regarding ISO 9001 requirements.
• Follow up on audit findings, coordinate corrective actions, and ensure timely closure of non-conformities (NCs).
• Handle issues arising from internal and external audits.
• Coordinate communication and awareness of ISO-related requirements across departments.
• 3. Continuous Improvement and ISO Sustainability
• Promote awareness, competence, and understanding of ISO 9001 requirements through training and communication programs.
• Drive continuous improvement initiatives to enhance QMS effectiveness and efficiency.
• Lead digitalization and paper-reduction initiatives to simplify and optimize quality processes.
• Coordinate ISO recertification activities and ensure ongoing compliance with certification requirements.
• Monitor improvement actions and ensure sustainable implementation.

4. Improvement Project Management

• Lead and coordinate departmental and site-wide improvement projects.
• Consolidate project information and monitor project progress.
• Coordinate cross-functional teams to ensure alignment and successful implementation.
• Prepare project status reports and presentations for management review.
• Drive optimization and continuous improvement initiatives across quality-related processes.
• Monitor project effectiveness through KPI tracking and performance measurement.
• Sustain improvement outcomes through regular follow-up and performance reviews.
• Support and coordinate Group projects and initiatives, including:
• AQL Improvement Projects
• Supplier Learning Program (SLP)
• ISO Digital Management
• SSBC
• OMS
• Other Group continuous improvement initiatives

Education & Experience

• Bachelor's degree in Business Administration, Quality Management, Engineering, or related field.
• Minimum 2 years of QA/QC experience in a manufacturing environment.
• Strong knowledge of ISO 9001:2015 implementation and maintenance.
• ISO 9001:2015 Internal Auditor certification preferred.
• Experience in footwear manufacturing is an advantage.
• Knowledge of quality assurance methodologies and standards.
• Knowledge, Skills & Abilities
• Good English communication skills (written and spoken).
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and Power BI.
• Strong analytical, problem-solving, and organizational skills.
• Good interpersonal, communication, and teamwork abilities.
• Ability to work under pressure and manage multiple priorities.
• Strong observation and evaluation skills.
• Cross-functional coordination and project management capability.
• Continuous improvement and data-driven mindset.