I.T. Technical Support Officers (IT Helpdesk)

 I.T. Technical Support Officers work behind the scenes in all kinds of our office area. You would be in charge of: - Maintaining, updating, tweaking and repairing the computer systems, networks, and I.T. infrastructure.- Setting up the new technologies, configuring systems and providing everyday technical support for the individuals using the computer systems and I.T. network.- Working on a helpdesk.Benefits:

• Attractive salary and benefits, international, fun and professional working environment
• An open and honest culture where people are valued, treated fairly and trusted and empowered
• Flexible working hours, we work 40 hours per week (Monday-Friday)
• 13th salary and additional bonus every year
• Lunch allowance and free drinks (coffee, tea, etc)
• Health Insurance package
• Government social, health and unemployment insurance for Vietnamese staff
• Annual health check, annual flu vaccination
• Paid leave (12 days/year)
• A standing desk if you like; No dress code; Company trip
• Game room for everyone: We love board games, video games, PS5, ping pong, football tables, and many more!
• Salary range: Depending on level and experience

Job Requirements:For the position in Danang office:

• Acquire degree and experience in information technology, hardware knowledge to consult the purchasing and repair process.



• Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing
• Fundamentals (CCNA is a plus)
• Knowledge of setup and configuration of Cisco, Unifi, Grandstream devices such as router, switch, IP phones, wireless controller and access points is a plus
• Ability to read and understand English technical documents in order to acquire, develop knowledge in the process of IT training.
• Self-study and self-learning on new technology and willing to improve on technical skills
• Good problem-solving, analytical and evaluative skills

• Knowledge about Active Directory and Server
• Experience with scripting and automation
• Acquire degree and experience in information technology, hardware knowledge to consult the purchasing and repair process.
• Basic understanding of LAN, WAN, Wi-Fi (new staff will receive instruction about computer networks, as needed).
• Ability to read and understand English technical documents in order to acquire and develop knowledge in the process of IT training.
• Self-study and self-learning on new technology and willing to improve on technical skills
• Good problem-solving, analytical and evaluative skills

Working Location: 

• Hải Châu, Đà Nẵng, Việt Nam
• Hùng Vương, Vĩnh Trung, Thanh Khê, Đà Nẵng, Việt Nam
• Pearl Plaza Building, 561A Dien Bien Phu, Ward 25, Binh Thanh District, Ho Chi Minh City