[HN] Quản Lý Trung Tâm Cuộc Gọi (Call Center Manager)

[HN] Quản Lý Trung Tâm Cuộc Gọi (Call Center Manager)

Nơi Làm Việc Hà Nội

Cấp Bậc Trưởng nhóm / Giám sát

Hình Thức Nhân viên chính thức

Kinh Nghiệm Có kinh nghiệm từ 3 năm đến 5 năm

Mức Lương Từ $1,500 đến $2,000

Hạn Chót Nhận Hồ Sơ 14/1/2019

Nộp Đơn

Chia sẻ

Phúc Lợi

• Bảo hiểm
• Du Lịch
• Phụ cấp

Mô Tả Công Việc

- Manage a team of telemarketers to achieve the Company’s target of attending couples to each of the Company’s events which are held on a daily basis.  
- Create a process workflow for telemarketing, follow-up and qualification of leads. 
- Develop call scripts for telemarketer’s use with lead generation and qualification. 
- Assist to create team compensation structure and performance metrics. 
- Supervise telemarketers in persuading the customers to come to the events held by company. 
- Interface closely with the sales and marketing department. 
- Use data driven reporting to optimize telesales and telemarketing operations. 
- Maintain accurate detailed and applicable contact data in the database. 
- Work for increasing the call results to meet the company’s targets as set from time to time. 
- Developing, train and manage telemarketers.

Quyền lợi
Yêu Cầu Công Việc

- Bachelor Degree or equivalent. 
- MUST HAVE At least 3 years’ experience of managing a Call Center with proven records (preferred outbound).  
- Ability to manage a team of more than 50 - 80 telemarketers. 
- Performance oriented and can work under high pressure. 
- This job open for local only.