[HCMC - Thu Duc] Data & Digitalization Specialist (IT Background/ M365 Apps)

Job Description

• The Regional Operational Excellence Team is launching a transformative digitalization initiative to optimize laboratories operations, streamline testing workflows, and drive data-backed decision-making.
• We are seeking a highly analytical IT Specialist & Data Analyst to serve as the technological engine of our OpEx team.
• In this pivotal role, you will bridge the gap between operational processes and digital solutions by architecting automated workflows, leveraging Microsoft 365/Power Platform tools, and building bespoke internal web/desktop applications to modernize laboratory operations.
• Key Responsibilities

1. Laboratory Process Digitalization

• Collaborate with the OpEx Manager and Lab Managers to map, analyze, and re-engineer laboratory operational workflows.
• Identify manual bottlenecks, redundant data entry, and paper-based tracking, replacing them with automated digital systems.
• Develop lightweight custom internal web applications, low-code tools, and forms tailored to laboratory testing schedules, sample tracking, and equipment maintenance.
• Internal Software & Tool Integration: Build, customize, and maintain internal web utilities/interfaces bridge gaps between existing LIMS (Laboratory Information Management Systems) and team dashboards.
• 2. MS365 & Power Platform Solutions Architecture
• Design, build, and deploy automated end-to-end workflows using Microsoft Power Automate (Cloud and Desktop RPA Flows).
• Create custom low-code business applications using Power Apps (Canvas & Model-driven) integrated with Microsoft Dataverse, SharePoint, and SQL databases.
• Establish automated notifications, approval chains, and document control systems across multi-site laboratory teams.

3. AI Workflow Integration

• Extended MS365/Power Platform duties to include integrating Copilot Studio AI agents into Power Apps, SharePoint, and Teams for automated lab query handling and data extraction.
• AI Support & Training: Training lab staff on leveraging MS Copilot features to enhance daily operational productivity.

4. Data Analytics, BI & Reporting

• Construct, maintain, and publish interactive dashboards in Power BI to monitor Lab Key Performance Indicators (KPIs), sample turnaround time (TAT), throughput, and resource utilization.
• Perform statistical data analysis and predictive modeling to identify operational trends, quality control variations, and cost optimization opportunities.
• Maintain data integrity, establishing robust ETL data pipelines connecting lab instruments, databases, and reporting layers.

5. Continuous Improvement & Support

• Provide technical support, governance, and system training to laboratory staff.
• Maintain technical documentation, system architecture logs, user guides, and standard operating procedures (SOPs) for all developed solutions.

• Qualifications

Kinh nghiệm (Experiences)

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, Data Analytics, or related technical disciplines. 2 to 5+ years of hands-on experience in data analytics, process automation, or custom software development, preferably within manufacturing, laboratory, healthcare, or operational environments.
• Khác (Others)
• Core Technical Competencies (Must-Have):
• Expertise in Microsoft 365 Ecosystem:
• Advanced knowledge of Power Automate (Cloud & Desktop flows), Power Apps, Power BI, SharePoint, and Teams integration.

AI & Microsoft Copilot Mastery

• Explicitly added as a primary mandatory skill alongside MS365 & Power Automate. Requires proven expertise in leveraging
• Microsoft Copilot ,
• Copilot Studio , and
• AI Builder to build custom AI prompts, autonomous agents, and AI-assisted automation into business workflows.
• Database & Querying Skills: Proficiency in SQL (MS SQL Server, PostgreSQL, or MySQL) and experience writing complex queries, data transformations, and data modeling.
• Application Development: Solid foundation in web/software development (Python, HTML5, CSS3, JavaScript/TypeScript) for building custom internal web tools.
• Data Analytics & BI: Proficient in DAX, Power Query (M), Python (Pandas/NumPy), for data analysis and metric calculations.
• Domain & Soft Skills (Nice-to-Have / Behavioral):
• Knowledge of laboratory workflows, LIMS, ISO 17025 compliance, or quality control metrics is a major advantage.
• Strong Lean Six Sigma / Operational Excellence mindset (problem-solving, root cause analysis, waste reduction).
• Excellent communication skills with the ability to translate complex IT technical terms into actionable operational solutions for non-technical lab staff.