[HCM/HP] Customer Service Representative (Documentation - Operation Staff)

1. Responsibilities:

• Being responsible for delivering APLL commitment to Customers
• Being the primary and first contact point for the Customers
• Handling inquiries from Customers, Vendors, and Factories
• Coordinating with Carriers to proceed with shipments
• Planning, updating, and tracking daily operations in APLL’s systems
• Tackling immediately and/or escalating to Team Lead / Supervisor when there is the potential cost impact
• Ad-hoc assignments from Managers

2. Requirements

• Fresh Graduates or having 1 - 2 working year experience in relevant industry
• Customer-oriented and Result oriented
• Good at English (writing and speaking); Excel, Word, PowerPoint
• Able to multi-task and high pressure
• Being detail and careful