[Hard Rock Cafe] Giám sát nhà hàng
Mô tả công việc
- Communicate the message set forth by the Operations team.
- Continuously provide employees with verbal recognition, direction, and support.
- Communicate with employees to keep them informed of Cafe, Regional, and Corporate procedures.
- Supervise and coordinate activities of various work groups.
- Communicate with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
- Monitor employees to ensure performance expectations are met and immediately inform management of employees who fail to meet standards.
- Ensure employees adhere to the safety, sanitation and security procedures.
- Listen to feedback from guests, employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe performance.
- Be present, on the floor during the entire shift to assist FOH staff with any questions (comps, voids, discounts, etc.) or to provide a helping hand.
- Monitor Expo Line and ticket times and be prepared to assist Expo when necessary.
- Visit every table to gauge the guest experience and resolve any issues on the spot.
- Observe employees while they greet, suggestively sell, ring up sales, etc. to ensure adherence to policy and a positive guest experience.
- Work with the Operations Managers to execute all events.
- Participate in sound check meetings to communicate incentive programs, implement new products and procedures, and discuss areas of opportunity, special events, etc.
- Ensure that staff following proper procedures to ensure profitability.
- Communicate with MOD any safety or equipment issues immediately.
- Communicate with other Managers to ensure that assigned FOH duties (i.e. cleaning) were completed.
Yêu cầu ứng viên
- 3-5 years in the related field and roles is a must
- Good leadership skills
- Good knowledge in F&B, especially in managing Restaurant.
- Able to use M.O.D
- Able to train POS using to staffs
- Good knowledge in Food Safety and Sanitation.
- Good understanding in the standard of Server/Host.
Quyền lợi
- Insurance, Incentive bonus, Health checkup, Training & Development, Salary review, Allowances, Uniform
Thông tin tham khảo
Tin đăng ngày 16/04/2019 — đã hơn 180 ngày, có thể đã ngừng nhận hồ sơ. Hãy kiểm tra trên trang nguồn trước khi nộp.
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- Nguồn tin
- Nguồn: website tuyển dụng của doanh nghiệp (vticareers.talentnetwork.vn) · đăng 16/04/2019 · cập nhật 02/05/2019
