Giám Sát Điều Hành (Admission Supervisor) - ILA Grand Park

• Responsibilities
• Planning
• Weekly SNS planning;
• Monthly Re-sales Planning;
• Training and Development
• Conduct Workshop/Training for TA and Admission team;
• Observe TA and have the plan to improve weak TA;
• Admission Officer and TA Development;
• Monitor and train the Admission team to make sure they follow ILA policy;
• Property management
• Maintain the building in proper conditions: tidy, clean and safe;
• Maintain all facilities and equipment in proper conditions: clean, safe and workable;
• Risk management
• Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management, and handling problem;
• Manage all safety at the centre;
• Inventory:  Responsible for appropriate forecast and ordering of materials for centre use;
• Course administration
• Monitor all preparation and course delivery process;
• Monitor ILA customer care process;
• Class Schedule
• Work closely with the sales and care team to open class and assign students in class;
• Work close with sales and care team to forecast new classes;
• TA management
• a. Teaching Assistant recruitment
• Forecast TA;
• Recruitment process;
• Induction;
• b. Scheduling
• Scheduling for TA;
• Supporting Tasks;
• Taking class when requested;
• Doing cover absent when requested;
• Smart Scheduling;
• c. Remuneration
• TA Salary/Scale;
• TA Contract;
• TA Excellent Award;
• Leave and Termination;
• d. TA Performance management
• Observation: conduct, corrective action;
• Performance Appraisal;
• Disciplinary Process;

Benefits

• Competitive salary;
• Insurances fully provided;
• Private insurance will be provided for official staff;
• Discount up to 90% English tuition fees for staff and close relatives;
• An active, professional, dedicated working environment with experienced managers and friendly colleagues;
• Bonding trips and events;
• 14 day-off per year along with other benefits according to the company's regulations;
• Chances for promotion and transfer.

Skill Requirements

• Leadership/ownership;
• Management skills;
• Team building and Communication skills;
• Problem solving skills;
• Training and coaching skills;
• Well-organise and detail management;
• Ability to work independently and as a part of the team;
• Be able to work on shifts, travel, and other assignment.
• Required Experience
• Prefer 03 years of working experience in foreign company and in service product;
• Prefer working experience in an educational organization;
• Required Education and qualifications
• University graduated
• Fluent in both English and Vietnamese (Upper - intermediate level);
• Familiar with Microsoft Office;