Field Service Engineer

Job descriptions:    

• The Field Services Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and apply of company products
• Provide on-site interpretation of data and technical instruction
• Provide application instruction and Field Service management with complete and prompt information regarding status of treatment programs, customer problems, failures, trends, and climate
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned treatment programs, including the use and proper interpretation of lab analysis data and technical instructions to troubleshooting
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
• Review reported and identify / analyze any undesirable trends
• Make recommendations on treatment program applications including troubleshooting
• Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements

Specific Requirement:    

Qualifications/Requirements

• Internal
• Bachelor’s degree in Engineering is preferred (Chemical, Industrial, Environmental)
• Minimum 3 years of experience in the water or process treatment field
• Ability and willingness to travel within assigned area
• Willing and ability to reside in assigned area geography

Desired Characteristics -Internal

• Ability to effectively manage time and budget or expense parameters
• Strong presentation skills
• Strong creative problem solving skills
• Strong oral and written communication skills
• Sound interpersonal and leadership skills
• Able to interface at all levels of the organization both internally and externally
• Strong customer mindset
• Demonstrated computer skills, including Microsoft Word, Excel, Outlook and PowerPoint