Field Service Engineer

The Field Service Technician’s primary function is to travel to customer sites to install and repair laser products. Additional responsibilities include training and providing technical support to customers.

• Travel to customer site to install and repair laser products.
• Training and providing technical support to customers.Report discrepancies, unresolved or recurrent problems to the headquarters.
• Understand technical documentation, schematics and blueprints, as to utilize them in field support.
• Provide regular feedback to R&D, Engineering and Production departments.
• Accurately identify system problems from the information from the field, consolidate this information and report these problems to the appropriate teams.
• Assist other Field Service Engineers as directed.
• Provide exceptional customer service.

• Electronics background with good understanding of optics / lasers.
• Have dealt with technical support in electrical and laser products / machinery.
• Ability to interpret electrical schematics.
• Ability to strip, cleave and splice optical fibers is an added advantage.
• Experience with optical and electrical test methods in support of active fiber devices such as fiber amplifiers and lasers.
• English skill: Upper-intermediate.
• Ability to travel extensively within Malaysia.
• At least 2 - 5 years' of similar experiences.
• Excellent communication skills.
• Excellent electronics / electrical troubleshooting skills.
• Ability to work independently in a professional environment.