Engineering Manager

JOB DESCRIPTION

Department/Client Account

IFM - HSBC

Line Manager

Country Lead / Regional Engineering Director

ROLE AND RESPONSIBILITIES

OVERALL ROLE

The Engineering Assistant Manager will (lead a team of engineers and technical services team to) oversee the operations of all building systems and ensure they run efficiently, safely and cost-effectively. He/she is also responsible for achieving excellence in critical environment maintenance management program at client’s premise, ensuring highest standards delivered and best practices implemented. (Together with a team of engineers,) the Engineering Assistant Manager is to provide comprehensive engineering, critical environment management and technical services to client, with a focus on continuous improvement and risk management.

MAJOR RESPONSIBILITIES

• Leadership (where applicable)
  • Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out
  • Develop and sustain a high-quality well motivated team
  • Lead by example and groom the team in achieving maximum client satisfaction level
  • Provide technical advice and guidance for service delivery team
• Client/Stakeholder Management
  • Manage the key client team representatives effectively to ensure that expected service levels are achieved
  • Build strong working relationships with key client representatives and promote JLL’s EOS platform and provide a key linkage between the wider JLL organization and the client representative and account team
  • Coordinate with stakeholders to ensure smooth delivery of programs and procedures

• Vendor Management
  • Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation
  • Plan and manage budgets for Engineering & Operational contracts
  • Manage contract vendors for technical services
• Risk Management
  • Ensure alignment and compliance to established Policies and Standard Operating Procedures for the management of the client’s Critical Environment (CEM)
  • Ensure proper engineering documentation and adherence to the established change management controls for all sites
  • Protect the health and safety of staff and others by adhering to and developing guidelines and strategies
• Site Operations
  • Plan and take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility
  • 24/7 emergency call support and site attendance is required
  • Manage M&E scope of the projects to ensure the quality and deliverables within the stipulated time

• Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with the wider EOS community at Jones Lang LaSalle
• Continuous optimization of processes, tools and documentation
• Achieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Min. formal qualification in a technical field (Electrical/Mechanical)
• 5 years of technical (and supervisory) experience in building engineering or equivalent preferred

Critical Competencies for Success

• Technical Competence
  • Solid background in engineering , plant machinery, BMS, systems and equipment knowledge
• Quest for Excellence
  • Has an eye for detail to ensure the best delivery of services
  • Goal-oriented, able to focus on meeting all performance targets
• Problem Solving & Strategic Thinking
  • Capacity to deal with ambiguity and solve complex problems effectively
  • Analytical, proven ability to solve problems using a quantitative approach
  • Proven ability to employ holistic approaches and looks at long term solutions
• Project Management & Organizational Skills
  • Excellent planning & organizational skills to prioritize work and meet tight deadlines
  • Proven ability to manage multiple and complex operational matters on a daily basis

Other Personal Characteristics

• Demonstrated superior client relationship skills – able to interact with high authorities to manage conflicts and balance conflicting interests between client and firm requirements and has a customer-oriented attitude; also demonstrates a proactive and professional approach to customer service
• Demonstrated superior people management skills – ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
• Self-motivated and confident
• Flexible – able to adapt to rapidly changing situations
• Proven ability to initiate and follow through with improvement initiatives
• Able to work independently and be a team player
• Ability to effectively deal with stressful situations
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

KEY STAKEHOLDERS

Engineers/ Technical Staff

Client Staff

Vendor Staff

Government authorities

INDIRECT SUPPORT

REPORTING TO

To be advised

ROLE AND RESPONSIBILITIES

OVERALL ROLE

The Engineering Assistant Manager will (lead a team of engineers and technical services team to) oversee the operations of all building systems and ensure they run efficiently, safely and cost-effectively. He/she is also responsible for achieving excellence in critical environment maintenance management program at client’s premise, ensuring highest standards delivered and best practices implemented. (Together with a team of engineers,) the Engineering Assistant Manager is to provide comprehensive engineering, critical environment management and technical services to client, with a focus on continuous improvement and risk management.

MAJOR RESPONSIBILITIES

• Leadership (where applicable)
  • Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out
  • Develop and sustain a high-quality well motivated team
  • Lead by example and groom the team in achieving maximum client satisfaction level
  • Provide technical advice and guidance for service delivery team
• Client/Stakeholder Management
  • Manage the key client team representatives effectively to ensure that expected service levels are achieved
  • Build strong working relationships with key client representatives and promote JLL’s EOS platform and provide a key linkage between the wider JLL organization and the client representative and account team
  • Coordinate with stakeholders to ensure smooth delivery of programs and procedures

• Vendor Management
  • Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation
  • Plan and manage budgets for Engineering & Operational contracts
  • Manage contract vendors for technical services
• Risk Management
  • Ensure alignment and compliance to established Policies and Standard Operating Procedures for the management of the client’s Critical Environment (CEM)
  • Ensure proper engineering documentation and adherence to the established change management controls for all sites
  • Protect the health and safety of staff and others by adhering to and developing guidelines and strategies
• Site Operations
  • Plan and take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility
  • 24/7 emergency call support and site attendance is required
  • Manage M&E scope of the projects to ensure the quality and deliverables within the stipulated time

• Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with the wider EOS community at Jones Lang LaSalle
• Continuous optimization of processes, tools and documentation
• Achieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Min. formal qualification in a technical field (Electrical/Mechanical)
• 5 years of technical (and supervisory) experience in building engineering or equivalent preferred

Critical Competencies for Success

• Technical Competence
  • Solid background in engineering , plant machinery, BMS, systems and equipment knowledge
• Quest for Excellence
  • Has an eye for detail to ensure the best delivery of services
  • Goal-oriented, able to focus on meeting all performance targets
• Problem Solving & Strategic Thinking
  • Capacity to deal with ambiguity and solve complex problems effectively
  • Analytical, proven ability to solve problems using a quantitative approach
  • Proven ability to employ holistic approaches and looks at long term solutions
• Project Management & Organizational Skills
  • Excellent planning & organizational skills to prioritize work and meet tight deadlines
  • Proven ability to manage multiple and complex operational matters on a daily basis

Other Personal Characteristics

• Demonstrated superior client relationship skills – able to interact with high authorities to manage conflicts and balance conflicting interests between client and firm requirements and has a customer-oriented attitude; also demonstrates a proactive and professional approach to customer service
• Demonstrated superior people management skills – ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
• Self-motivated and confident
• Flexible – able to adapt to rapidly changing situations
• Proven ability to initiate and follow through with improvement initiatives
• Able to work independently and be a team player
• Ability to effectively deal with stressful situations
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

KEY STAKEHOLDERS

Engineers/ Technical Staff

Client Staff

Vendor Staff

Government authorities

INDIRECT SUPPORT

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