Engineering Lead-Customer Support Experience

Get to know our Team:

Grab is solving critical transportation challenges to make transport freedom a reality for millions of people in Southeast Asia.

Our passion is anchored in the work that we do, and this is reflected in the impact we make on millions of lives on a daily basis. Our highly international and innovative teams are empowered by creating amazing services and tools that serve millions of passengers, driving partners, and fellow grabbers. As an engineering leader, you strive for quality and responsible for setting the strategy for your respective function and the development of roadmaps.

Get to know the Role:

• Deep, hands-on programming and technical design skills with demonstrated willingness and capability to learn new technologies quickly
• 7 - 11 years of software development management experience, preferably in delivering B2C products/services/content
• Demonstrated ability to design, build, and deliver complex, successful web services and/or customer experiences efficiently and with quality
• Proven team leadership, interpersonal skills, and ability to get things done
• Ability to clearly communicate high level strategy and technical details effectively across disciplines, locations, and organizations, including to senior leadership.
• Strong bias for action; ability to juggle multiple priorities and build a sense of urgency in a dynamic environment.
• Burning desire to build magical experiences for our customers

The must haves:

• A degree in computer science, software engineering, information technology or have similar experience.

• Have a track record of designing, developing and implementing complex, low-latency, and preferably transaction-based/B2C, mobile applications and/or web services with over one million users.

• Significant experience as a successful software development leader in large scale, highly available Internet and mobile applications.Experience working for a start-up or scale-up is preferred.

• Experience leading large teams of engineers and driving large-scale projects and products, in collaboration with product, design and commercial teams, to succeed.

• Your experience may be in mobile engineering, full-stack, back-end, architecture and infrastructure, web services and tooling.

• Able to attract, develop, and keep high quality multi-disciplinary teams

• Strong communication skills and can act as an advisor, coach, mentor, and partner all at the same time.