Electronics Service Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Core duties and responsibilities include the following: ·       Provide technical service support to customers via telephone, onsite visits, and other communication channels. ·       Diagnose, troubleshoot, and resolve electrical and electronic issues related to: o   Frequency inverters o   Controllers o   3-phase asynchronous motors o   Synchronous motors ·       Perform onsite and remote technical support activities. ·       Repair and maintain inverters, controllers, motors, and related electronic equipment within the workshop. ·       Identify technical problems and document solutions for future reference and continuous improvement. ·       Ensure high levels of customer satisfaction through timely and effective support. ·       Coordinate with internal departments to ensure prompt resolution of customer issues. ·       Maintain clear and professional communication with customers and team members. ·       Stay updated with the latest technologies and advancements in automation, electronics, and drive systems. ·       Comply with company policies, safety procedures, and quality standards during all service activities.

• Diploma, college degree or higher qualification in Mechatronics, Electrical Engineering, Automation Control Engineering, or related field. ·       Minimum 2–3 years of onsite service experience in the automation industry. ·       Good knowledge of: o   Frequency inverters o   Servo motors o   Gear motors o   Industrial automation applications ·       Experience in repairing electronic circuit boards is an advantage. ·       Knowledge of PLC systems is preferred. ·       Strong analytical and troubleshooting skills with a willingness to learn. ·       Ability to work independently and travel regionally when required. ·       Proficient in Microsoft Office applications. ·       Good command of written and spoken English