Mô tả công việc

1.
Ticket Arrangement: - Organize and manage support tickets within the system. - Ensure timely resolution and follow-up on open tickets. - Collaborate with the support team to prioritize and address issues.
2.
Documentation: - Assist in the preparation and maintenance of technical documentation. - Ensure all documents are accurate, up-to-date, and stored appropriately. - Support the team in creating user manuals, process documentation, and training materials.
3.
Support Tasks: - Provide administrative and technical support to the Application Manager. - Assist in troubleshooting and resolving technical issues related to E-commerce & local applications. - Participate in system testing and quality assurance activities.
4.
General Support: - Assist in organizing and scheduling meetings, training sessions, and workshops. - Perform other duties as assigned to support the Technology Department’s objectives.

Bachelor’s degree in computer science, Software Engineering, or a related field. - Proficient in Microsoft Power Platform (Automation, Power Apps) - Good written and verbal communication skills. - Ability to work independently and as part of a team. - Attention to detail and a proactive approach to problem-solving. - Able to read/write technical document (SOP, UML Diagram) in English is preferred - Basic knowledge of cron job scheduling and related software is a plus - Has experience in application/technical support is a plus - Basic understanding of ERP/SAP systems is a plus. - Proficiency in Python programming is a plus.

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Nguồn tin: Nguồn: CareerViet · đăng 12/08/2026