Duty Manager

JOB DESCRIPTION:

Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Supervises and directs Reception personnel.
• Ensures VIPs and priority club guests receive special attention
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Provides input for Front Office meetings.
• Checks billing instructions and monitors guest credit
• Analyses the rate variance report to ensure rooms revenue control
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Competitive Salary package + Monthly service charge
  - Bonus on Public holidays
  - Annual medical check up + Medical Insurance package 24/7 bought by Hotel
  - Duty Meal + Uniform provided by Hotel
  - Professional training on job
  - Team building activities, birthday party gift, annual staff party...

. Fluent in English, other languages is a plus

. Well groomed, good looking and have a proportion height.

. Have a pleasant smile and look.

. Have well knowledge about Hotel operation and Guest Relation.

. Understand Guest Recognition Program.