[DONG HUNG THUAN, QUẬN 12 CŨ] eKYC Operations Specialist
Mô tả công việc
- Manage the day-to-day activities of the Video Call Team, including Video call, post – check, and outbound calling activities.
- Arrange resources (people and facilities) to maximize productivity.
- Analyze call results to ensure service quality and performance.
Duties & Responsibilities
- Manage the daily activities of the Video Call Team and directly handle video calls in special cases.
- Exercise approval authority within assigned processes.
- Provide training and coaching to Video Call Agents.
- Plan and arrange resources for each working shift to meet customer requirements and the KPIs of the Video Call Team (missed call rate, waiting time, accuracy, etc.).
- Propose improvements to ensure that service standards are met.
- Prepare reports for upper management.
Yêu cầu ứng viên
- Knowledge of call center performance evaluation metrics.
- Knowledge of risk identification and assessment.
- Excellent communication and interpersonal skills.
- Excellent organizational and leadership skills.
- Strong problem-solving abilities.
- Good teamwork and collaboration skills.
- Good command of English.
Experience
- Proven Experience in call center management operations, experience in phone verification, or fraud assessment in eKYC activities
- Experience in banking customer service is an advantage.
Thông tin tham khảo
- Thị trường tại Hồ Chí Minh
- 14.489 tin đang mở từ 3.403 doanh nghiệp. Xem việc làm tại Hồ Chí Minh
- Nguồn tin
- Nguồn: CareerViet · đăng 21/09/2026
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