DMS Autoline Project Manager

- Project Management for IT system implementation projects
- Project manager for DMS roll-out existing / new dealership and outlets
- Coordinate JLR DMS team of Sales & CRM, Aftersales, IT
- Single point of contact to Dealer, JLR and CDK for new request, new updates and other DMS matters.
- Oversee all activities related to DMS operation at dealers
- Lead requirements definition workshops
- Manage National Solution Information Package for DMS

* DMS First level support management:
- Work as contact point between Dealers and CDK consultant to handle any issue/query/request related to Autoline DMS operation.
- Verify, classify, and distribute issues to JLR Business Process Specialists for solving.
- Log calls to CDK in case the issue needs to be escalated.
- Manage issue list, log call list and alert to Senior Manager about important cases.
- Prepare periodically reports related to 1st Level support up to management’s requests
- Plan and improve 1st level support model for working effectiveness and providing due support to Dealers

• Requirements:

- ​Have at least 5 years experience in IT or Distribution Management System
- A strong command of English ( Speaking, Writing, Listening and Reading)
- Skilful and sensitive communication skills – for dealing with VIP customers and managing a team across cultures. Self-aware, patient and calm approach
- High standards of numeracy and literacy and strong communication skills.
- Technical knowledge and experience of the retail motor industry at a senior level.
- Minimum of 3 years’ experience managing a team