Customer Support (English or Chinese speakers) - HUGE COMMISSIONS
Mô tả công việc
- JOB SUMMARY
We’re looking for team members to provide awesome customer support. You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
- JOB RESPONSIBILITIES
- Resolve customer complaints via phone, email, mail or social media.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Prepare product or service reports by collecting and analyzing customer information.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Keep records of customer interactions, process customer accounts and file documents.
- Other tasks assigned by manager.
Yêu cầu ứng viên
- Fluent in English or Chinese
- Strong typing skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- Can work on shift (3 shifts)
Thông tin tham khảo
- Thị trường tại Hồ Chí Minh
- 23.323 tin đang mở từ 5.191 doanh nghiệp. Xem việc làm tại Hồ Chí Minh
- Nguồn tin
- Nguồn: website tuyển dụng của doanh nghiệp (www.careerlink.vn)