Customer Service - Tan Binh Lab

• Prepare PI and input orders to BOSS. Handle invoicing process and money collection (via bank accounts or cashier).
• Track orders and provide information requested by clients.
• Input order information into job management file for controlling productivity, revenue...
• Comply with QHSE policy & Quality management system (SOP, forms, guidelines, ISO17025, etc.).
• Cooperate with other teams to reach revenue target, transfering better service for customers.
• Other duties as requested by team leader/ CS Supervisor.
• For Senior Staff : - Support team leader in managing team and training new staffs.
• Take responsibility in case team leader is on leave or absent . - Observe the daily workloads of team members and suggest leader to make adjusments to ensure adequate coverage and correct procedures are followed.

Educational background

• Fresh graduates with a degree in Analytical Chemistry, Food Chemistry, Biotechnology, or Microbiology. Candidates from other majors must have 1-2 years of relevant customer service experience

Experience

Senior CS Staff

• Minimum 2 years of experience in a similar role at SGS Food Laboratory or other laboratories.

CS Staff

• Fresh graduates with a major in Analytical Chemistry, Food Chemistry, Biotechnology, or Microbiology, or candidates from other majors with 1–2 years of relevant customer service experience.
• Typing and computer skill
• English level B or equivalent
• Good communication skill