Customer Service Specialist

POSITION OVERVIEW

PRIMARY DUTIES

1.Order Management (Including sample) from customer inquiry to order fulfillment till sales recognition (Billing)

2.Demand Forecast

• Response on customer inquiries such as lead time / MOQ / order status / special requests etc.
• Input, monitor and coordinate all received customer orders(including samples) to meet customer requests
• Communicate & Coordinate delivery arrangement by working with Warehouse and Transportation forwarder
• Follow up Delivery & Original delivery Receipt to Transportation/ Trucking for invoicing purpose

3. Invoicing

• Responsible for daily invoicing and ensure filing is up to dat
• Co-ordinate to get updated demand forecast from Sales team & get back to Demand Planning team

4.Customer complaint handling

• Register customer complaints as received within SFDC Complaint Process – assign to appropriate personnel to complete and resolved to customer satisfaction

5. Reporting, CS KPI Tracking & Filing

• Maintain and distribute – Open order & MTD sales for Sales Director
• Customer order filing
• Responsible for “ship not invoice” monthly report

6. Others Perform other duties to be assigned by Immediate Supervisor

Requirements:

• Minimum 5 years working experiences, preferably with customer service, purchasing, supply chain and operations management
• A graduate in business management related
• Must possess good analytical and presentation skills
• Must possess strong organizational skills to plan and organize own and others’ work and meet strict deadlines.
• Must possess good interpersonal skills to communicate with team member and deal with conflict effectively
• Must be good at team work
• Must possess using ERP system
• Must possess good skills using MS-Office, especially Excel
• Fluent in English
• Understand financials and total cost of ownership concepts
• Fluent in English
• ERP system experience (SAP, ACCPAC)