Mô tả công việc
Position Objective
- Provide support to Customer Service In-charge by performing a multitude of routine tasks and other essentials necessary.
- Helping to act as a bridge between Production and CS and allowing the CS Officer to focus on primarily satisfying the needs of our customers.
- Major Duties and Responsibilities
- 1. Process orders, eg. Prepare pro-forma invoice and sales contracts
- 2. Coordinate with internal departments to monitor work to meet customer’s delivery time.
- 3. Record details of customer’s inquiries, comments and complaints and record actions taken.
- 4. Maintain customer database.
- 5. Making quotes and price lists as required.
- 6. Updating follow up on PI list for new PI amount.
- 7. Make order description based on manager’s instruction once deposit for an order has been received then send to planning, technical and production team.
- 8. Contacting forwarder to arrange booking. Get container and make related shipping documents and customs declaration.
- 9. Follow up and update inventory of imported fabrics.
- 10. Assist and participate in company marketing activities when required such as trade fairs, photoshoots… ect.
- 11. Administrate local sales and local order shipments
- 12. Good at English and communicate with overseas customers.
- Reporting
- Reporting to Customer Service Team Leader
Yêu cầu ứng viên
1. College degree or higher
- 2. Have 03 years or more experience in a similar position.
- 3. Good at English and communicate with overseas customers.
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- Nguồn tin
- Nguồn: CareerViet · đăng 12/08/2026