Customer Service Officer - Nhân viên Chăm sóc Khách hàng

1. Job Description:

Re-enrolment

• Responsible for re-enrolment monthly target
• Fill up classes with students to meet the minimum number of students in each class
• Do re-enroll and care call
• Consult extra course at AEG

Course Administration

• Prepare and maintain class folders
• Manage class information/schedule: open, cancel, delay, start date, end date, term/final test, parents meeting Deliver product presentations
• Update parents/ students with course progress
• Input results

Customer Service

• Support with organizing events/ activities for students
• Handle students’ requests/ complaints on a daily basis
• Prepare and do customer survey (via hardcopy form and telesales)
• Check attendant Call absence
• Visit class

Admin Tasks

• Update student list daily
• Manage enrolment document
• Update and manage student information
• Check and follow up all requests till the end
• Manage transfer fee/transfer class/save fee document

2. Requirements:

• Graduated College/University in Economics, Business Administration, Foreign Language or equivalent fields
• Available for shift working
• Fluent in English
• At least 1 year(s) of working experience in the equivalent positions
• Strong customer service skills