Customer Service Officer (Lab Testing)

CÔNG TY TNHH PHÒNG THỬ NGHIỆM HOHENSTEIN VIETNAM

Thỏa thuận Hồ Chí Minh Chưa yêu cầu kinh nghiệm Hạn nộp 03/12/2026

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Mô tả công việc

The
Customer Service is the primary point of contact for clients applying for OEKO-TEX® certifications and renewals.
The role is responsible for coordinating the certification process, providing guidance on application requirements and documentation, reviewing submission completeness, and facilitating communication between clients and internal technical teams to ensure timely processing.
The Customer Service supports clients throughout the certification journey by responding to inquiries, monitoring project progress, maintaining accurate records, and ensuring that all activities are carried out in accordance with OEKO-TEX® procedures, quality requirements, and customer service standards.
Preparing the testing samples and send them to the Laboratory.
Serve as the primary point of contact for clients seeking OEKO-TEX® certifications (e.g., STANDARD 100, MADE IN GREEN, STeP, ECO PASSPORT).
Guide customers through the application and renewal processes, ensuring compliance with OEKO-TEX® standards.
Respond to inquiries via email, phone, and chat regarding certification requirements, documentation, and timelines.
Stay updated on OEKO-TEX® guidelines and global sustainability regulations.
Handle complaints or escalations professionally and in accordance with OEKO-TEX® protocols.
Coordinate with internal departments and testing laboratories to facilitate certification workflows or improvement of the certificate process.
Maintain accurate customer records and certification status in CRM systems and provide post-certification support, including label usage guidance and marketing resources.
Plan and conduct on-site and remote audits for OEKO-TEX® certifications and other relevant standards (including evaluating environmental, chemical, and social compliance in textile production facilities, review documentation, interview staff, and inspect processes to verify adherence to OEKO-TEX® criteria and other standards)

Yêu cầu ứng viên

1 - 3 years of experience as Customer Service, Test Assigned at 3rd party lab
Strong understanding of manufacturing processes, chemical management, and environmental/social compliance standards.
Proficiency in conducting technical reviews and preparing comprehensive audit reports.
Familiarity with CRM systems and data management.
Proficient in English (Technical English for report writing and communication with overseas clients). Ability to communicate in Chinese or Korean is a strong plus.
Strong integrity, attention to detail, and the ability to work independently under high pressure and tight schedules.
Problem-solving and analytical skills
Teamwork and collaboration

Thông tin tham khảo

Thị trường tại Hồ Chí Minh: 18.815 tin đang mở từ 3.732 doanh nghiệp. Xem việc làm tại Hồ Chí Minh
Nguồn tin: Nguồn: CareerViet · đăng 03/11/2026

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