Customer Service Officer

• 1. Providing mall concierge services which include attending to shoppers’ queries;
• 2. Assisting in customer loyalty programs, mall redemption programs and the sale of shopping vouchers;

3. Provided administrative support;

4. Attend to shoppers’ enquiries;

• 5. Managed incoming calls to ensure customer’s queries, and answer promptly and professional;
• 6. Provided solutions to solve customer’s issues;
• 7. Managed Lost and Found Items, Child Lost, Wheelchair service...;
• 8. Worked and coordinated with other teams to run smoothly day to day operation of the mall;
• 9. Provided mall information and free services to shoppers;
• 10. Assist in advertising & promotions activities such as preparing mechanics for the campaign, issuing of contest coupons, managing gifts...;
• 11. Managed daily, weekly and monthly reports;
• 12. Coordinated with in-mall tenants promotional events;
• 13. Build good relationship with shoppers to give them the best service as well as smooth experience when shoppers are visiting the mall.

14. Performs other tasks as assigned;

• Good at English communication. ·   Excellent communication, interpersonal skills, trouble shooting ·   Can-do attitude; work by heart ·   Good appearance .   Work in shifts