Customer Service Manager (Packaging, English & Chinese)

• Our client is a foreign-invested company, now looking for an Customer Service Manager (Manufacturing, English and Chinese, $2000, ID20032):
• Operations & Supply Chain

Customer Relationship & NPI

• Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.

Demand & Fulfillment

• Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.

Inventory & Planning

• Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.

Financial Oversight

• Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.
• Leadership & Strategy

Operational Excellence

• Ensure daily activities run smoothly by monitoring performance with a hands-on approach.

Risk & Issue Resolution

• Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.

Market Intelligence

• Collect and analyze market data to provide actionable insights for business growth.

Collaboration

• Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.

Communication

• Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.

Education

• Bachelor’s degree in Business Management, International Trade, Supply Chain Management, or a related field.
• Experience: 5+ years in a management/leadership role. 3+ years in an operational or customer service-focused position.

Skills & Attributes

Hands-on Leadership

• A strong "on-the-ground" mentality with a focus on daily operational monitoring.

Problem Solving

• Proven ability to identify, analyze, and resolve operational irregularities and prevent their recurrence.

Communication

• Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
• Language: Good at Chinese.   English proficiency equivalent to
• TOEIC 780 or higher