Customer Service in English

Junior Customer Service

Working location: Thu Duc city, Ho Chi Minh city.

I. Job description:

• Acknowledging and resolving customer complaints.
• Take care of client by social media channels (Phone, email, chatting, …).
• Resolving about trading issues, by specialized knowledge, understand our products inside and out so that you can answer questions.
• Setting customer satisfaction targets and working with the team to meet targets consistently.
• Interacting with customers daily by checking and answering their questions and directing them to the appropriate service for their needs.
• Creating customer loyalty care to increase revenue and improve client retention.
• Establishing & managing customer service policies and procedures, clearly understand all CS’s procedure.
• Staying updated on developments in the customer services field, beside that research about the opponent’s client service.
• Clearly knowing, updating and processing orders, forms, applications, and requests and other procedure.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times of whole team.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Participate and support company event, closely work with other departments to brand company.
• Translation if needed.
• Report to BOD team, CS Manager, HR about team’s situation, working performance.
• Other tasks from BOD team, CS Manager, HR.

II. Benefits:

• Salary: $300– $500 (2 months of Probation).
• Annual leave: 12 days/year, excluded official holiday.
• Official working time: 8h30 am – 5h30 pm.
• Working in an international environment with foreign colleague.
• Opportunity to promotion to higher position and better benefit for official staffs.
• Onboard training and job training.
• Local insurance optional.
• Health care package once/year.
• Phone fee, parking fee support.
• Company trip: 1-2 trip/year (travel abroad).

III. Requirements:

• Working time: Officially from Mon – Fri.
• Working time: Ready to work at evening shift and weekend shift (Can work from home for these shift).
• Good at English, fluently is a plus.
• Experienced with any jobs but at least 6 months (Accepted students who are waiting for graduation).
• Honest and careful, good work attitude.
• Have a progressive spirit, eager to learn, positive mindset.
• Under 26 years old (<1997).
• (Unselected CV, we’re sorry for non-respond)

CV vui lòng gửi về: *****@infinox.com

(Unselected CV, we’re sorry for non-respond)

Website: https://www.infinox.com/fsc/en

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